Patient Satisfaction Tip of the Week

Tip #6: Scheduling Practice Hours that Work for Your Patients Most of us are used to having a standard 9-to-5 type work day, including provider practices. It’s so standard, however, that many patients can’t make appointments during those times because they are also working. Consider expanding practices hours into evenings and/or weekends. Expanded hours allow providers to see patients who may otherwise forgo care (and eventually end up in the ER). The result is better health for your patients and cost savings for your practice. 

Questions? If you have any questions, please contact L.A. Care’s Quality Improvement Department .

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program. L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network.  

L.A. Care Health Plan , a public entity serving Los Angeles County

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