Convention Recap

Welcome back from a fantastic 2024 BFG Convention! This year's event was packed with great speakers, meaningful business-building presentations, lots of networking, and great fun. All in the beautiful and sunny city of Phoenix, Arizona. With nearly 850 attendees across all five brands, and more than 330 Chem-Dry franchisees, this event showcased the connection and energy that franchisees have for growing their businesses. 


Unfortunately, I personally was unable to attend due to an urgent family medical issue. But, I am very grateful for Rusty, the BFG Leadership Team, and the Chem-Dry Leadership Team for stepping up to help ensure the event was a giant success. (Note, things are going well at home as we figure out an exact diagnosis.) I appreciate all the texts, photos, emails and notes from convention to help us feel like we were there with you. I missed seeing you all face to face and look forward to connecting soon. 


This year's event theme: "Building on the Best," is a direct reflection on the 47 years of success in the Chem-Dry brand - as franchisees make a difference in their local communities by providing a healthier, deeper carpet cleaning experience. This strong foundation positions franchise owners for a bright future - with key growth opportunities across expanded services, commercial client growth, and operational improvements. 


Convention saw the announcement of a new liquid TruckMount unit, designed to deliver against the top-tier expectations of the network, and the ECOLOGO certification of The Natural, a third-party validation of the Chem-Dry core cleaner's earth-friendly approach to true carpet maintenance. 


The 2024 BFG Convention was truly an event not to be missed! In 2025, in lieu of a multi-brand BFG Convention, Chem-Dry will host several Regional Conferences that are Chem-Dry specific events. These conferences will contain many of the components of convention in a 2-day format across multiple locations. Watch for dates and plan to attend, whether its the kick-off location or at one of the others (or all of them)! These conferences will have great content, lots of best practices sharing, and networking activities for members of the Chem-Dry franchise family.  The BFG Convention with multiple brands will next be held in 2026 at a date still TBD. 


THANK YOU again to everyone who attended, who presented, who participated and engaged in the 2024 BFG Convention. 


Ed Quinlan

Chem-Dry Brand President


Chem-Dry is part of the BELFOR Franchise Group

Breakout Content & Photos


The Phoenix convention was a full of with great discussions, networking opportunities, and training. We have uploaded many of the presentations to the Gateway. If you want to view any breakouts presentations you missed just search #bulidingonthebest in the Gateway.

View and download any of the photos below. Remember to share and promote on social media.

View Photos
View Headshots
2024 Convention Video

Enjoy this video made by Jeremy Birch as a memorable nod to the convention.

Convention Survey


After each convention, we distribute a survey to gather feedback from attendees.


Take a moment to complete this survey, sharing your thoughts on what aspects you enjoyed and suggesting areas for improvement. 

Take Survey

New Announcements


We had an exciting new equipment launch, the CTS56 Liquid Carbonating TruckMount System.


The CTS56 Liquid is designed for best in class performance, functionality, and reliability. This slide-in unit makes cleaning easy with the capability to run Carpet, Upholstery, or Tile & Stone cleaning tools.


Learn more about this remarkable revolution in cleaning technology in the CTS56 brochure.

View Brochure

In addition, The Natural received the ECOLOGO Certification.


UL ECOLOGO products are certified for reduced environmental impact. See the product information sheet in the product center for more details.


Learn about more of the announcements made below.

View More Annoucemnts

BMF Marketing Plan



The 2024 plan outlines the timing, objectives, and targeting that will drive our marketing efforts throughout the year.


A copy of this plan was handed out at convention and is available for download here.

Download the BMF Marketing Plan

Convention Service


Our partner, Best Friends Animal Society, gave us the opportunity to make chew toys and tie blankets for animals in shelters.


This initiative was a wonderful way for franchisees to bring joy and comfort to animals in need. We encourage everyone to reach out to a local shelter and see how they can help.


Award Winners


Franchise of the Year

John & Kristy Qualls

Qualls Chem-Dry 

Small Business Franchise of the Year

James & Nora Beauchamp

Chem-Dry of Lake Tahoe 


Perpetual Excellence Award

Jim Bibula & Toni George

Chem-Dry of La Salle County


Brand Ambassador Award

Randy & Kelli Ostler

B & R Chem-Dry

Amercian Dream Award

Mike & Christina Kirkman

Five Star Chem-Dry 

Entrepreneur of the Year

James & Sandra Billeaudeau

Chem-Dry of Acadiana


Marketer of the Year

David & Nieve Gallegos

Chem-Dry of New Mexico

Mentor Award

Donna Scalfaro

Chem-Dry of Buffalo


Customer Service Award

Robert Medred

Chem-Dry of Chapel Hill-Durham

Commercial Award

Brian Curran

Chem-Dry of Richmond


Bright Horizon Award

Andrew Bremer

Chem-Dry of Knoxville


Rising Star Award

Dawn Marrocco, Melissa Glaze & Rachelle Zunig

Lakeside Chem-Dry 


View Aditional Award Winners Here

Abby Baker

Senior VP of Marketing

615.806.8104

Abigail.baker@belfrangroup.com

Logan Anderson

Marketing Coordinator

435.890.1017

Logan.anderson@belfrangroup.com


Nelli Garibyan

B2C Marketing Director

208.404.6217

Nelli.garibyan@belfrangroup.com


Confidential Message:

This message and all messages from BFG are intended for franchise owners only unless otherwise identified. Do not forward or distribute this message in any format.