April 2019
Best practices for managing
a flood of international students

When the College of New Caledonia tripled its international student enrolment in just a few years, it learned some tough lessons. In our feature story this month, the college is sharing some best practices with readers of the International Education Times. 

This is your last chance to register for our Cultural Intelligence Workshop in Toronto on May 9. See below for details. 

Are you an employer looking to fill an opening with a top candidate with experience in international education? Be sure to post your opening on our international education job board. Your first listing is completely free! For details, contact us. 

Thanks to ISX, Canada's leading international student tour operator, for their advertising support of our newsletter. If your program is organizing student outings this year, take a look at what they have to offer!

As always, please get in touch if you have any questions or comments. 

Last chance to register!

Toronto Workshop on May 9:
Developing Cultural Intelligence

International educators across North America are invited to join us in Toronto on May 9 for this one-day workshop. You will have an opportunity to assess your own Cultural Intelligence (CQ) and learn how to improve your ability to work with diverse stakeholders, including parents, students and agents. 

This workshop is being led by Malvina Rapko, a certified Cultural Intelligence (CQ) trainer. She has a broad knowledge of the challenges in international education, having served as the recruitment manager and homestay coordinator at the Saskatoon International High School Program. 

Please visit our website for details.

Cost: $395 plus tax. This is the last call to attend this workshop so register now!  
Cautionary tale for coping with
an influx of

More than 300 disgruntled international students packed a gym at the College of New Caledonia in British Columbia last summer to air their grievances about their educational experience. CNC is a small college in the town of Prince George, but offers a cautionary tale to all international education programs across Canada, including post-secondary, K-12 and language schools. 
The college has learned a number of lessons to share with international educators in this country. The goal is to implement best practices and ensure that students have an outstanding experience. 
Faced with declining domestic enrolments, New Caledonia has been recruiting international students for a number of years. Recently, those efforts have paid off. International numbers tripled from 460 in 2014 to 1,445 in 2018. However, with a surge of new arrivals, campus administrators were left scrambling to meet all the students' needs. 
Some of these challenges were caused by the students themselves. Vice-president of Academics Chad Thompson says that in January 2018, approximately 75 students arrived without having confirmed they would be coming. Some had applied to limited capacity cohort programs and had to switch to other programs due to a lack of space. The college scrambled at the last minute to hire more faculty to meet the demand, especially in business, one of the most popular programs for international students. 
In some cases, students were reluctant to speak up about problems out of a misplaced fear that their visas would be cancelled and they would be sent home. As a result, some of the issues that students raised at last July's meeting dated back two years. 

"We were glad to have the meeting to allow students to voice their concerns," says Thompson. "The students showed passion for their education and it made us a better educational institution. We have been able to make changes to offer a better educational experience." 

I n light of the student feedback at the forum, the college has implemented a number of policies and best practices: 

·        It is important to have full-time faculty on campus rather than part-time teachers who give their lecture and then go home. Faculty need to have time to support and guide their international students outside the classroom. 

·        College operations staff are integrated into the recruitment process. "We have made back-end adjustments to prepare for what courses to offer and the number of students who will be arriving in each program," Thompson says. 

·        International student orientation has been dramatically expanded. During orientation, staff explain how the Canadian education system works, how to access services and discuss student safety. Orientation is conducted in small groups to make sure that student questions are addressed. 

·        Support and information needs to be provided throughout the year, not just at orientation week. Students faced with jet lag and culture shock may not be able to absorb everything during the first month of school. 

·        Working with the college, the CNC Students' Union established a 24-hour multilingual support line for both domestic and international students.(It's similar to that provided by international student insurance company Guard Me). 

·        The student union is reaching out to international students to integrate them into campus life, including athletics, clubs and social activities. 

·        Educational institutions need to ensure that housing is available in their community when they register hundreds of new students. At New Caledonia, Director of International Education Barb Old has arranged for homestays and places for students in residence. In addition, she has hired an external contractor to help international students find apartments in the community, if they decide to go that route. Says Thompson: "So far Prince George has been able to meet the housing needs, but we don't want to overstretch the resources of the community."  
International Education
Jobs in Canada

Here are some of the current international education opportunities: 

Senior Relationship Manager, Brock University - International, Ontario
Visit the job board for more!     

The job board is here to help employers find the best candidates in international education.
To post an international education career opening please contact us.