Good Morning,
Most likely, all of us would say I'm a nice person. I don't treat others badly. Surely, this message can't be aimed at me.
Maybe yes & maybe no.
- When things don't go our way, do we look for common ground and a mutually beneficial solution or do we escalate the rhetoric in an effort to convince others we are right?
- Do we only treat our friends or those with common interests and beliefs decently, ignoring or disregarding the views of others who don't fit in?
- Do we regularly fail to follow up on promises and commitments to others, rationalizing it saying it really wasn't important or I was just too busy?
- Are we inconsiderate to those on the other end of a phone call.
- How do we handle our our customer service complaints?
- And on and on and on.
We need to put ourselves in the other person's shoes. How do we feel when these and similar actions are done to us.
As we go forward this week, think about the other person. If they were to treat me the way I am treating them, what would be my reaction? Maybe that is why they respond as they do.
Jim
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