I want to personally reach out and address how Arbella will support you during the coronavirus crisis. Being there for our customers is always our top priority. As we navigate together, you can be confident that Arbella will remain by your side.
Uninterrupted Service
We are open for business and our hours have not changed. Our goal is to provide you with the same excellent service experience that you have always enjoyed with us. We are fortunate that the majority of Arbella employees are equipped to work remotely so that they can continue to provide you with excellent customer service. You will find our business hours at:
https://www.arbella.com/claims/locations.
Visiting Our Offices and Claim Drive-Ins
Although we are not welcoming visitors to our offices, our phone lines are open and our employees are ready to serve you. While we are practicing social distancing, our claim drive-ins are operating, and we have enhanced disinfecting activities in all locations to promote the continuation of our healthy work environments.
Online, Mobile, and Phone Access
We encourage you to use MyArbella to manage your Arbella policies, pay bills, and report claims from your computer, tablet, or smartphone. For assistance with setting up a MyArbella account or for help with billing, policy, and claim inquiries, please call 1-800-ARBELLA (1-800-272-3552). If you do not have a MyArbella account and need to report a loss, please call the 1-800 number above or visit: https://www.arbella.com/claims/report-an-accident.
Through the years, Arbella has consistently demonstrated that we are here when you need us most. While we are facing much uncertainty ahead, you can be sure that when you are insured by Arbella, there will always be a sympathetic voice on the other end of the phone.
Thank you for your business. I wish you and your families good health.
