The health and safety of all our residents remains the highest priority of CHA and along with city
departments and sister agencies, CHA is following the lead of the Chicago Department of Public
Health (CDPH) when it comes to providing information, especially about the COVID-19
As part of the City’s comprehensive response to COVID-19, CHA stands with Mayor Lightfoot in
continuing to offer life-saving information, support and resources to our residents in these
While CHA offices are closed to the public, we continue to operate and provide all essential
services to CHA families and seniors. I wanted to take a moment to update you on some
of our key efforts in response to the COVID-19 outbreak:
• Resident Communication: CHA and its property management firms and social service
partners are communicating often with residents and providing them with lifesaving
information they need to protect themselves from COVID-19, using direct
communications and signage reminding residents to take precautions against the virus.
These details are translated into 12 languages representing the diverse populations we
• Senior Support: People over 60 are among the most susceptible to COVID-19 and we
have increased engagement with our seniors with frequent communication and increased
assessments of the home-based services we provide, such as meal service.
• Building Safety and Cleanliness: CHA’s property management firms are performing
twice-daily cleanings and disinfecting of common areas and commonly touched surfaces
to prevent the spread of harmful germs. In addition, we have contractors on standby if
more extensive cleaning is necessary.
Closed Common Areas: Across all CHA properties, all community rooms, fitness
centers, and other group gathering spaces are now closed. In addition, all events and
group meetings have been suspended.
• Continuity of Services: While CHA and HCV offices are closed to the general public,
most staff are teleworking and all essential services are being provided to residents,
voucher households and applicants via email and phone.
• Reinforcing Protective Measures: CHA is posting translated signage in all of its
buildings, reminding residents of the dangers of COVID-19 and the vital importance of
Our partnership is essential to CHA’s work and mission and I remain grateful for your continued
support – we are in this together. We encourage everyone to stay up to date on the latest news and guidance on COVID-19 by visiting www.Chicago.gov/coronavirus.