SLO County Health Access Update
Connecting Children Ages 0-5 to Health Care
April 10, 2020
Bilingual COVID-19 Information  
Dignity Health has established COVID-19 information lines in both Spanish and English that are staffed Monday through Friday, 8:00am - 8:00pm, and weekends, 8:00am - 4:30pm. If the caller calls after hours they can leave a message and their call will be return ASAP.  
Spanish COVID-19 Hotline: (805) 614-5758.  
English COVID-19 Hotline: (805) 332-8276
Download Spanish and English flyers about the information lines here.  

Medical/Health Updates  
WIC is accepting applications. If you or your clients have been financially affected by recent events and are pregnant, just had a baby or have children under the age of five, WIC is accepting applications for new families and is here to help provide healthy foods and other resources. Eligible families, including dads, grandparents and foster parents caring for eligible children, should contact:

San Luis Obispo County WIC Program
North County: (805) 237-3065
South County: (805) 473-7130
San Luis Obispo & Coastal: (805) 781-5570
Text  SLOWIC  to 85511
All WIC services including enrollments are being conducting via telephone or Zoom
A short eligibility tool is available at: 
The Center for Health and Prevention has suspended in-clinic services, but is offering drive-in style contraceptives, emergency contraception (Plan B and Ella), treatment medications, and some testing services. For questions: SLO: (805) 544-2478, AG: (805) 489-4026

The Noor Clinic has extended its closure indefinitely. Current patients can arrange a phone visit with a provider or get a prescription refill by calling (805) 439-1797.
Census 2020 - Be Counted! 
Now more than ever it is vital that ALL residents of San Luis Obispo County are counted in the 2020 Census. This count is used to determine federal funding levels for critical services, including Head Start, WIC, CalFresh, child care programs, and Medi-Cal. Children under 5, low-income families, and immigrant families are the most likely to be undercounted.  
You can help by sharing Census messaging with your families on social media frequently (just follow First 5 SLO County and repost Census messages!) and by reminding parents when appropriate to make sure to fill out their Census survey by phone or online.  
To fill out the survey online by smartphone or computer: (a Spanish version can be selected in the upper right corner)   
To fill out the survey by telephone: call (844) 330-2020 for English or (844) 468-2020 for Spanish. 
Benefits Update 
Two new federal laws responding to the COVID-19 pandemic expand several current benefits and establish new programs, some which the state of California's Employment Development Department is still in the process of implementing. Key points for the families you help are:
Health Care : Covered CA is open for enrollment for documented residents for both Medi-Cal and Covered California plans. COVID-19 testing and treatment is provided at no cost, even to persons on restricted scope Medi-Cal. Undocumented residents can apply for restricted scope Medi-Cal through the Department of Social Services, or through Hospital Based Presumptive Eligibility (hospital services are not necessary for HBPE).  
Cash Assistance : The one-time stimulus payments are in the amounts of $1,200 for adults and $500 for dependent children, for individual taxpayers with income under $75,000 in 2019. All people in the household must have valid Social Security Numbers (not ITINs) in order to receive stimulus payments. Since these payments are considered tax credits which are not to be considered for the public charge test they have no negative impact.  
Food Assistance : All persons regardless of their immigration status are eligible for Pandemic EBT which replaces meals for children whose schools are closed and Disaster-SNAP (CalFresh). These programs are not included in the public charge determination. Pandemic EBT may be available by the end of April.
Unemployment Benefits : Four important changes are being enacted:
  1. Pandemic Unemployment Assistance (PUA)- This is a new program created to cover workers such as self-employed people who are not covered by California's Unemployment Insurance. It is not available for undocumented workers (see linked resource). Applications are coming soon:
  2. Unemployment Insurance (UI)- These benefits are extended for an additional 13 weeks for those who qualify. Undocumented workers are not eligible. UI is not considered in the public charge test.[JD2] 
  3. PUA and UI Supplement- California is adding $600 to the maximum weekly benefit for both programs through July 31, 2020.
  4. UI Waiting Period- California has waived the usual 7 day waiting period.
The CA Employment Development Department (EDD) website has Coronavirus 2019 FAQs about Unemployment Insurance, State Disability Insurance, Paid Family Leave, and Paid Sick Leave: 

Local Support for Families: Current Status 
SLO County COVID-19 Resource List for Providers:
Remember that this list is being updated daily, so check back frequently. To add resources, email Monica Anderson at

Community Action Partnership of San Luis Obispo County (CAPSLO) is providing support for families during this health crisis. Learn more at: Resources include:
  • Homeless Services
  • Childcare Resource Connection
  • Energy Services 
  • Head Start/Early Head Start
  • Health and Prevention
  • Online Learning and Activities for Kids
The Link Family Resource Center's Family Advocates provide bilingual support to families countywide. For services available during the pandemic, visit: Family Advocates are currently working remotely. To  make a referral, or contact a Family Advocate in your community, view this document.
For family resources and support in Spanish , please call Promotores Collaborative of San Luis Obispo County Program Coordinator Fernanda Lucas at (805) 462-7135 . The Promotores continue providing interpretation for Monolingual families at all the Behavioral Health Clinics of San Luis Obispo County.

Pregnancy & Parenting Support of San Luis Obispo County serves families with children 0 - 2 years old and is  open by appointment only . Call the office at (805) 541-3367, leave a message, and the bilingual staff will call back to schedule an appointment. Supplies available include diapers, wipes, formula, infant and toddler clothing, and more.

School Readiness First 5 San Luis Obispo County. This program works with families with children ages 0 - 5 in North County and South County. 
  • Yesenia Silvas, First 5 Family Advocate in Oceano, (805) 474-3000, extension 1212. Please leave a message and she will call you back.
  • Marilu Gomez, First 5 School Readiness Site Coordinator in Paso Robles. Please text her at (805) 423-8035 and she will respond.

The SAFE Family Resource Centers continue to be available for communities by working remotely.
  • Arroyo Grande Family Resource Center. Call Jessica Baza at (805) 474-3000, ex. 11214
  • Nipomo Family Resource Center. Call Karina Ayala at (805) 540-4147
  • Oceano Family Resource Center. Call Stella Medina at (805) 474-3000, ex. 11213
For more information about referring families, please see this referral list.

Stand Strong (formerly the Women's Shelter Program of San Luis Obispo County) provides support and resources to end domestic violence. Stand Strong is operating remotely and coordinating services by phone. Please use the numbers below to assist clients:
  • Crisis Line (805) 781-6400
  • General & Administrative (805) 781-6401
  • Counseling Coordinator (805) 473-6507
  • Legal Department (805) 781-6418

RISE  serves both victims of intimate partner violence and sexual assault/abuse and their loved ones with comprehensive programs, services and resources. Crisis, advocacy, legal and counseling services are available by phone in English and Spanish. The shelter is still operating and honoring the "shelter in place" order. Contact RISE through the toll free 24/7 crisis line (855) 886-7473.
Health Access Information at
A First 5 SLO County Funded Program has a wealth of information to help you help families, with local resources related to:
   * Coronavirus Resources      
   * Special Needs      
   * Behavioral Health
   * Immigration: safety and service access  
   * Dental
   * Prescriptions
   * Medi-Cal & Covered CA
   * Transportation
   * Parental Substance Use, and 
   * R esources to help parents advocate for services

General needs and system navigation:
Send families in need of help to their local Family Resource Center : 

Can't find an answer? 
Let us know and we will find you  the  informati on  you are looking for.  For general questions about health ac cess and health care refo rm,  contact:
Becca Carsel, Health Access Project Director,  
at (805) 674-0776 or .phone