Sent on behalf of Kimberly Espy, Provost and Senior Vice President for Academic Affairs and Veronica Salazar Mendez, Chief Financial Officer and Senior Vice President for Business Affairs
We write to share an update on reimbursements in light of the disruption to on-campus classes and services this semester. We know many of you have had questions, and we thank you for your patience as we worked with the University of Texas System to develop a framework to fairly and thoroughly address these concerns. Our decision regarding reimbursements is consistent with the actions that will be taken at all UT System institutions.
The university will refund housing, parking permit, and meal plan charges on a prorated basis, with a starting date of March 16.
Housing
Residents who vacated UTSA Housing (Alvarez Hall, Chaparral Village, and Laurel Village) and no longer live on campus will receive a prorated refund for housing charges beginning March 16 through the end of the spring 2020 semester. Refund amounts will vary from person to person, depending on your housing contract, location, and more.
Chisholm Hall and University Oaks are owned by Campus Living Villages (CLV), a private company that operates on campus through a ground lease with the university. The university previously reached an agreement with CLV to reimburse residents. These reimbursements will be handled by CLV. More information for residents of these locations is available online.
Parking
Students with an active parking permit for the 2019-2020 academic year will receive a prorated refund beginning March 16 through the end of the academic year, August 31. Refund amounts will vary by permit type. Residents who currently remain in on-campus housing are not eligible for this prorated refund.
Meal Plans
Students with an active meal plan will receive a prorated refund beginning March 16 through the end of the spring 2020 semester. Refund amounts will vary by meal plan type. Residents who purchased a meal plan and currently remain in on-campus housing are not eligible for this prorated refund. The Roadrunner Café remains open for take-out service.
Receiving your refund
Refunds will be processed to your student account by April 30. To receive your refund as quickly as possible, please set up direct deposit at your earliest convenience. Direct deposit allows your refund to be received more quickly, going directly to your bank account, with no paper check required.

  1. Log into ASAP 
  2. Click on Fiscal Services tab
  3. Click on Direct Deposit
  4. Provide Bank Checking Account and Bank Routing number
If you have already set up direct deposit, you are encouraged to visit ASAP to ensure your information is correct or make any necessary changes to your existing direct deposit authorization.
If you are not set up for direct deposit and prefer to receive a check, please make sure your mailing address in ASAP is correct. Checks will take approximately one additional week to process.
We hope this information helps alleviate your concerns. Remember that faculty and staff across the university are experiencing this challenge with you, and are more committed than ever to supporting you. We are available virtually to assist you as you need.
Stay safe and stay healthy.