County Allows Curbside Retail and Some Other Business Activities to Open Friday


Dear Business Owner, Manager, Representative:

More retailers will soon be able to reopen in Santa Clara County under a revised Public Health Order set to take effect Friday, May 22.
The new rules allow all types of retailers (including wholesalers) to open for business – but only to offer delivery or curbside pickup. Until now, “non-essential” businesses were not allowed to operate, even for curbside pickup.
There are several important qualifications:
  • For customer and employee safety and to avoid future business closures, all businesses must follow social distancing requirements as outlined in the Order. This includes completing and posting newly revised Social Distancing Protocols and related signage.
  • To the extent feasible, customers must order and pay for products online or by phone prior to arriving for curbside/outside pickup. Customers may not enter the store.
  • Retail stores are not allowed to move their goods outside for display or sale at this time.
  • The store must have direct access to an immediately adjacent sidewalk or outdoor pedestrian walkway, street, parking lot, or alley area. The Order does not extend to retail stores within enclosed shopping centers.
  • No more than one employee per 300 gross square feet of the facility may be on site at the retail facility at any time, unless all personnel are from the same household or living unit.
  • Retailers should read additional information from the Santa Clara County website about newly permissible business operations.

Additionally, the following businesses are also allowed to operate starting Friday, subject to the social distancing protocols:
  • Manufacturers that produce goods sold by retail and wholesale stores
  • Warehouse, delivery, distribution, and other logistics companies that support retail and wholesale stores
  • Outdoor museums, outdoor historical sites, and publicly accessible gardens
All businesses must follow social distancing protocols as well as print and post in a prominent place near the entrance (1) a COVID-19 PREPARED Sign and (2) a Social Distancing Protocol Visitor Information Sheet. Both the Sign and Visitor Information Sheet are available on the County’s website
Further details are explained in an executive summary. The new Social Distancing Protocols are also posted.

With best wishes for your health and the success of your business,
Office of Economic Development Team

This information is available in the following languages: English , Español , Tiếng Việt , 繁體中文 , 中文简体 .
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