July 2026 Edition

Administrative Procedures Plan 

The Substantial Improvement/ Substantial Damage Administrative Procedure Plan is a collaborative plan, between NCC Department of Land Use and NCC Department of Emergency Management. This plan outlines procedures for substantial improvement and damage determinations as it relates to floodplain laws and management. These regulations include the permit processes, inspections, appeals, and post-disaster communication.

Home Owner Courtesy



As a homeowner, making repairs or upgrades to your owner-occupied property, you may benefit from one complimentary courtesy inspection. This service allows you the chance to discuss the scope of your project during any step of the process. An option to request a courtesy inspection will appear once you submit your permit application. For more information contact 302.395.5515.

Licensed Contractor Search

We understand that this is a hot summer. Remember to do things properly when making air conditioner repairs. Hiring the right contractor helps protect your home, your investment, and your safety. New Castle County requires contractors to hold an active County license. Before you sign any contract or allow work to begin, always verify that the contractor is licensed to perform work in New Castle County.

QLess Appointments

As the temperature continues to rise the Department has a way you can stay cool while making an appointment. Schedule your next in-person appointment with our QLess app. QLess will hold your spot in the queue, keep you updated on your estimated wait time, and notify you when it's your turn for service. Reserve your spot now and let QLess do the waiting.

Land Use Volunteer Committee

The Volunteer Committee has once again demonstrated its commitment to community service. Our dedicated team packed an impressive 324 boxes, assisting the Food Bank of Delaware in its mission to support families in need throughout Delaware. Let this inspire you to volunteer, learn more below.

Important Update to Our Payment Processing Policy

Effective July 1, 2026, a 3% service fee will be applied to all transactions made with a credit card. This fee is set and retained by the payment processing vendor enabling the transaction. The Department of Land Use receives no portion of the service fee. This fee will not apply to ACH, electronic check, cash or check payments. To avoid this additional fee, we welcome you to pay via ACH or electronic check for online payments.