Countywide Community Queue & Matching Process is Now Live

The New County CQ and Matching Process is Now Live 

Dear Providers, 

Today marks the first phase of implementation for the updated Interim Housing (IH) referral and matching process. All projects currently configured and utilizing the HMIS Inventory Module should now begin using the updated workflow. The updated workflow includes using the IH referral in HMIS, referring to one or both Community Queues, and utilizing Calendly to schedule the intake appointments to support timely participant placement into IH beds. 

Beginning July 13, 2026: 

• LAHSA Matchers will match participants to City of Los Angeles-funded beds. 
• HSH Matchers will match participants to County-funded beds. 

Reminder: Participants may be referred to one or both of the community queues now. 

Upcoming Go-Live: July 27, 2026 – Projects New to the Inventory Module  

Projects that are new to the HMIS Inventory Module, including Family Interim Housing projects and select adult Interim Housing projects, will begin using the updated matching and referral workflow on Monday, July 27, 2026.  

This additional implementation period allows LAHSA and HSH teams to continue to work with providers to collect the program's site inventory information and complete inventory configuration in HMIS. 

Required Provider Action: Providers transitioning to the HMIS Inventory Module for the first time must complete the following activities: 


1. Complete Calendly setup by July 14, 2026: Calendly invites have been distributed to all providers participating in this implementation phase. Please review the Calendly Training for IH Providers recording and Power Point slides for detailed guidance.  
   • If your organization has not received an invite from Calendly for your site, please submit a support request to HMIS Support > HMIS Inventory. 
   
2.  Complete Inventory Collection by July 17, 2026: Coordinate with your LAHSA or HSH program staff to collect your site’s inventory. As needed, LAHSA or HSH program staff will reach out to complete the LAHSA Inventory Data Collection Tool – This template is used to update or add any new inventory to an existing or new program site.   

Additional Training and Resources 

• The Matching & Referral Process for IH Providers 

The training session covers the matching workflow, queue review process, and how to direct referrals to the appropriate placement opportunities. 

• On Demand Recording: Recording and PPT presentation [Link]   

• Live Webinar: Providers can register for an additional opportunity to review the matching and referral process in a live webinar.

Wednesday, July 22 | 10:00 am - 12:00 pm 

Click here to register  

• Office Hours reminder 

Interim Housing Portfolio Transition Office Hours (2 sessions) 

• Tuesday, July 7 | 2:00 pm - 3:00 pm 
• Tuesday, July 14 | 2:00 pm - 3:00 pm 

Click here to register 

Data & HMIS Office Hours (weekly) 

• Every Thursday | 2:00 pm - 3:00 pm 

Click here to register 

• IH Inventory Resource Landing Page 

HMIS Inventory Resources  This page serves as a central repository for the Interim Housing portfolio management within the Los Angeles Continuum of Care (CoC). Here you will find important updates, communications, guidance, and resources.  

If you have questions, please submit a support request through the LAHSA Enterprise Ticketing System under HMIS Support > HMIS Inventory.  

For HSH program-related questions, please contact the HSH team at InterimHousing@hsh.lacounty.gov. 

Thank you for your collaboration and dedication to serving participants. 

Sincerely, 

Team LAHSA & Team HSH 

LAHSA is a joint powers authority of the City and County of Los Angeles, created in 1993 to address the problem of homelessness in Los Angeles County. LAHSA is the lead agency in the HUD-funded Los Angeles Continuum of Care, and coordinates and manages federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.