CUSTOMER EXPERIENCE SERVICE PROVIDER
Providing the best tools in Automotive
HOW TO USE YOUR COMMUNICATION TOOLS TO KEEP YOUR CUSTOMERS INFORMED DURING THESE CHALLENGING TIMES
Dear Dealer,
 
We realize these are uncertain times for your business and decisions are being made very quickly at your dealership.

Communicating your current status to customers is likely top priority and you need to do it quickly and effectively. We can help spread the word. Here’s how.
AUTOTEXT FOR IMMEDIATE COMMUNICATION
You have already enrolled with autoTEXT which may be automatically sending text messages to service customers. Use that automation to your advantage. Here are some suggestions:

APPOINTMENT REMINDERS

Modify your appointment reminders to communicate:

• Any changes to business hours
• Assurances you are taking every precaution to protect their safety
• The option to reschedule their appointment if they would prefer

(If you do not currently have automation or Appointment reminders set up, call us to discuss your options.)
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PAYMENT NOTIFICATIONS

Reduce or eliminate the handling of cash and credit cards to protect your staff and customers with Mobile Cashier. Modify the message on your payment links to:

• Explain why you're suggesting your customers use Mobile Cashier and e-payment
• Include assurance of additional safety precautions
• Promote physical distancing
• Protect staff and customers
• Allow use for all departments to collect payments or deposits
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NEXT DAY FOLLOW UPS

Reinforce your commitment to your customers and assure your dealership will continue to provide updates as needed. Include wording to:

• Provide information or contact details if customers have any concerns
• Reassure your dealership is continuing to adapt as the situation changes
DON'T FORGET: Your autoTEXT solution is cloud-based, and your staff can access this portal from any computer or mobile device, whether in your dealership or from a home office if needed.
STAYING SAFE AND HEALTHY IS EVERYONE'S CONCERN
Communication has never been so critical to protecting your business. Contact our support team to get started: 1-800-401-1300 or email directly to:  support@venuevision.com .

VenueVision Integrated Dealership Solutions