Thank you for your continued support as a member. Earlier this year, we introduced digital membership cards and began using new software for tickets and donations, all part of an effort to create a better visitor experience before, during, and after a visit. Our new, safe, and secure systems make transactions easier and allow members to create an account with Old Sturbridge Village. When you create an account, you will be able to:

• Easily check your membership status and renew your membership
• See the status of gift memberships you have purchased
• View receipts and tickets for upcoming programs*
• Update your primary contact information

We're excited to make managing your membership easier and more convenient. Please review the following tutorial and FAQs for more information on creating an account. Thank you for being part of the Old Sturbridge Village community!

Frequently Asked Questions:

Why should I create a user account?

With a user account, you can easily check your membership status and expiration date, renew your membership, update your contact information, and access previously purchased tickets. Creating a user account now will also simplify the process of purchasing tickets for Christmas by Candlelight during the member presale, which kicks off on October 13!

Do I really need to make an account?

Setting up an account isn't required, but it is a useful tool for members who want to check their membership status, update contact information, and buy tickets during member presales.

I thought I created an account years ago. What happened to that?

For a short time, members could create an account with our former online ticketing software. If you created an account prior to 2026, you will still need to create a new user account now.

*I'm in! I do not see all my previously purchased tickets, programs, or donations in my portal. Is there something wrong?

Introducing new software means there will be a transition period! If you signed up for upcoming programs like Historical Craft Classes, Adult Field Trips, or homeschool programs, you will NOT see these purchases in your portal yet. Hold on to your emailed receipt. As we roll out this new software, we will be working towards making sure all purchases appear in your member portal. Previous transactions through our old software will not be viewable in your new user account. Thank you for your patience.

Is this user account the same as in the Old Sturbridge Village online store?

No. If you have an account at the Old Sturbridge Village online store (shop.osv.org), that is a separate account. The user account is specifically for memberships, tickets, special events, and donations.

Can I update my Dog Days info in my portal?

While this software is a great enhancement, it does not currently allow members to update their Dog Days registration. Please continue to update your Dog Days registration as needed via our website.

Whom do I contact if I have trouble setting up an account?

We're happy to help! Call us at 1-508-347-0210 or email membership@osv.org. You can also speak with a Visitor Service staff member at the Country Bank Visitor Center during our regular hours of operation.

Members are partners in our work, ensuring that our mission is fulfilled and that our nation’s history continues to inform and enrich society. We hope you will consider sharing your love for the Village by gifting a membership to a loved one, supporting our efforts for ongoing preservation and education by making a donation, or stepping into a volunteer role.

(508) 347-0210 | membership@osv.org

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