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Ontario International Airport (ONT) reached new heights in the latest J.D. Power North America Airport Satisfaction Study, ranking number two among medium-size airports. The Southern California gateway rose from number four in 2024, reinforcing its reputation as one of the nation’s most passenger-friendly airports.
ONT earned a customer satisfaction score of 709 – just four points behind top-ranked Indianapolis International Airport – and ahead of Buffalo Niagara International Airport, which placed third with a score of 698. The J.D. Power study measures passenger satisfaction across seven key dimensions, including ease of travel, level of trust, terminal facilities, airport staff, and the food, beverage and retail experience. Congratulations to ONT on this major achievement.
To learn more about ONT’s recognition from the J.D. Power Study, click here.
In other news, passenger and cargo volumes continued to grow at ONT in August, extending its run of year-over-year gains to 54 and 14 consecutive months, respectively. The Southern California gateway posted 646,820 passengers for August, an increase of 0.5% over last year, while air cargo was more than 69,000 tons, up about 1%.
The August passenger total included 592,870 domestic customers and 53,950 international travelers – the latter representing an increase of 53.7% year-over-year. ONT has experienced a surge in international travel since the launch of new air service to Mexico and Taiwan earlier in the summer.
To learn more about ONT’s record breaking passenger and cargo volumes, click here.
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