It is important for service organizations to respect and appreciate differences in ethnicity, race, gender, age, national origin, disability, sexual orientation, education and religion. Service delivery teams also bring diverse perspectives, work experiences, life styles, and cultures to work each day.
"Cultural competence" describes an organization's ability to provide care to clients with diverse values, beliefs and behaviors, including tailoring service delivery to meet their clients' social, cultural and linguistic needs. Striving for cultural competence increases respect and understanding, improves trust, promotes equity and inclusion, and achieves better outcomes.
We can customize a cultural competency program to assist your organization:
- to achieve an enhanced awareness of why diversity, inclusion and equity are important for creating effective teams and delivering quality services; and
- better understanding of the significance of relationship-building in today's multicultural & multigenerational environments.