Patient Satisfaction Tip of the Week

Tip #19: Cultural Competency in Health Care Diversity makes Los Angeles County great. But it also presents challenges for anyone serving multiple communities, especially in health care.  Make sure you’re prepared to interact with a diverse base of patients with different cultural norms, beliefs and practices. This means being informed about communication styles — what potentially could be perceived as offensive, and what could facilitate a positive patient relationship. L.A. Care has a Provider Toolkit for Serving Diverse Populations to help you, covering topics such as encounter tips, identifying literacy problems and legal mandates. Also, please ensure that you and your staff understand how to utilize L.A. Care’s free interpreting services for members with limited English proficiency.

Questions? If you have any questions, please contact L.A. Care’s Quality Improvement Department at quality@lacare.org .

L.A. Care P4P Program L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network. 

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program. 

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L.A. Care Health Plan , a public entity serving Los Angeles County