Colorado Health Care 
Training and Consulting

July 12, 2018


Healthcare Training
Each year CHC provides training and consulting to hundreds of agencies, their staff of nurses, therapists, personal care providers, and aides as well as to family and other caregivers who provide in-home services to the infirm, chronically ill and disabled  to improve care, quality and safety. 
CHC is the first Colorado company approved by CDPHE for Administrator CEUs.

Is Teaching Culture Important?
How to  Recover from a Cultural Faux 

A social mistake in another culture isn't easy to recover from. Maybe it was a joke that misfired, an unintentional violation of personal space, or a misreading of the context that resulted in someone losing face. Before working in another culture, make an effort to understand the etiquette for apologizing. Find out what verbal and body language people use when faux pas occur. For example, do they say, "Excuse me" or "I'm sorry," or even smile, laugh, bow, or look away? Do they show contrition or humility, address it publicly or discreetly, simply ignore it? Keep in mind that most cultures don't have one-size-fits-all rules for reacting to mistakes, and context is key. Observe how people in the culture behave, and talk to those with whom you are building relationships. You could also consider working with a cultural coach so that you'll be prepared the next time you realize you've made a mistake.

Adapted from "How to Recover from a Cultural Faux Pas," by Melissa Hahn and Andy Molinsky

On-Line OASIS training videos

ETA has released 5 short YouTube videos intended to increase basic OASIS non-clinical skills. The videos are listed along with other short free resources on the CDPHE OASIS Training and Resources page as "On-line Training Resources".

Questions?: Please email

CDPHE-approved Basic 8-hour Administrator Training for  A ll agency types 
with Connie McWilliams, MBA, CHC president with 20 years of experience as owner-operator of an accredited Medicare-certified agency.
LIVE PROGRAM offers 4 CEUs each day
July 17 & 18, 10:00 am to 3:00 Pm

 This course provides compliance with both  Annual Training and Initial Training   required  of all Administrators, Managers & alternates.

HCBS or IHSS Home Care: The Standards & Ongoing Compliance 

8/9 HCBS
7/19 IHSS with NEW regs 

 Laura Neill, former CDPHE Surveyor and Case Manager (

Non-medical Management & Supervisor
Training Parts I & II 
Part 1:  8/23
Part 2:  8/30

Join Laura Neill (, former CDPHE Surveyor and Case Manager.

eLearn available 24/7 

24/7 - eLearn Care about Care coordination
24/7 - eLearn Care about Privacy, Confidentiality & HIPAA
24/7 - eLearn Behavior Management of the client with Dementias
7/17 & 18 LIVE Basic 8-hour Administrator Training
7/17 Complaint & Incident Processing Part 2
7/19 In-home Support Services with new rules
7/24 Understanding the Survey Process
7/31 The Provision of Skilled Care and Services
8/7 Agency Oversight & Operations
8/9 HCBS
8/14 Quality Management Program
8/16 IHSS
8/21 Emergency Preparedness
8/23 Non-medical Management and Supervision Part 1
8/28 Complaint & Incident Process Part 1
Non-medical Management and Supervision Part 2
CEU Consulting at your offices by appointment & 4-hour minimum

eLearn available 24/7 $100

Behavior Management of the Client with Dementia or Cognitive Disorders

Registrants will learn skills and tools necessary to provide care and services to clients with cognitive and memory impairments.

eLearn Courses 
2 CEUs
available 24/7
( A ll agency types)
CDPHE-approved Care about Care Coordination
- 2 CEUs $100

CDPHE-approved Privacy & Confidentiality: C are about HIPAA-2 CEUs $100

These eLearn courses are available 24/7 and offer clear learner progress indicators and unlimited replays of course material. Resume learning exactly where you left off, on your mobile, tablet, laptop or any device.  

Consulting CEUs

Agency-centered Training
CEU Consulting 
4 CEUs and up

  • Quality Management Program
  • Complaint, Incident, Occurrence, Grievance Log
  • Provision of Skilled Care & Services
  • Annual Evaluation

eLearn Program: Why Home Care Should Care 
With $2.8 billion being spent on healthcare hacking breaches during 2016, and 81% of IT leaders citing data security as a top business goal, security in healthcare has never been more important.

9 am - 11 am
2 CEUs

7/17 Complaints & Incidents 2
7/24 Understanding Surveys
7/31 Provision of Skilled Care
8/7 Agency Oversight & Operations
8/14 Quality Management Program
8/21 Emergency Preparedness
8/28 Complaint & Incidents Part 1
Join Jennifer Windram, RN, BSN and former CDPHE Surveyor.

CHC mission is to provide effective education that improves care, quality, safety of clients in the home and bring compliance to all involved in the organization. 



Colorado Experience.
Colorado Owned.
Colorado Operated.
START UP or MATURE agency assistance.
Non-Medical Home Care

Medicaid-waiver Personal Care & IHSS

Skilled Home Health Care

Directed plan  of correction

Directed in-service training

Billing and revenue management

Administrator mentoring

Corporate entity setup
 - Resources on corporations 
Licensure application - Help with answering questions on your application.
Policies & Procedures - Specific to program type plus Administrator training for understanding and compliance.
Quality Management Program / QAPI - New survey process includes Core elements.
Consumer record - Includes Service Plan and documentation requirements.
Medical chart - Unique to your services, programs and policies.
Personnel record - Detailed and observed competency and written testing.
Complaint, Infection Logs - Administrative procedures to ensure consumers are protected.
Occurrence, Incident Reporting - Ensures Reporting requirements are met.
Written, step-by-step competencies Detailed and observed competency evaluation for direct care providers.
Consumer safety, Emergency Preparedness - Preserve the health, safety and security needs of care providers, their employees and their patients during a sudden emergency 
Privacy, confidentiality and HIPAA compliance - Ensure enforcement of your Privacy prolicies.
Mock surveys - Onsite review of survey-risk areas.
Agency-specific educational consulting - Combined lecture and interactive mini-mock survey.

Billing  Services for Medicare, Medicaid, Commercial Insurance, Medicare Advantage, TriCare, Champa - Training or billing provided