During this unprecedented and difficult time, we find ourselves in the position of adjusting to a new reality that seems to change by the hour. While I know firsthand the incredible, positive impact that rehabilitation providers have on lives, I also realize that providers are now facing a real challenge of serving those patients who are most at risk during this time.

I wanted to take a moment to reach out to each of you to let you know about the recent updates from the Office of Health and Family Services and their attempt to clarify the temporary closure of outpatient rehabilitation centers released on March 20, 2020.  After having our legal team review the document released by the Office of Inspector General (OIG), it was determined that we are able to provide services to a very limited amount of our patient population.  Immediately moving forward, we will reopen essential clinics to see patients that fall under the “emergent and urgent conditions” stated by the OIG. We will be reaching out to the patient population that meet the “emergent and urgent conditions” with the expectation that our clinics will see their first patients on Thursday March 26th, 2020. 

The team at PT Pros is committed to doing our best to support our patients, and our communities during the COVID-19 pandemic.  We have been working with the Governor’s Office to get clarification on how we can begin operations under their current guidance.  Our clinics will be reaching out to our patients as based on the recent regulations release by the OIG.  We are here to help keep you prepared with innovative solutions for in-clinic and remote care, education and training and to help you adjust to this new business paradigm. 

Please be reminded that we have educated our staff and as we reopen, we will continue additional hygiene and cleaning practices that the Center for Disease Control (CDC) has released as best practices to ensure our clinics remain safe. 

This includes:

  • Frequent hand washing practices 
  • Cough and sneeze etiquette 
  • Common areas, treatment rooms, gym spaces and equipment will be frequently cleaned 
  • Hand sanitizer will be made available at all clinics 
  • PT Pros staff and team members are asked to stay home when ill

We want to thank each of you for being patient through this time and know that PT Pros, from its inception in 1980, has always focused on putting its patients and team members first.  We will continue to do so in this ever-changing time.  


 Gus E. Hauser , MBA
COO | ptpros.com