Customer Advisory
COVID-19
Dear Valued Customer,

 During this difficult time, Yusen Logistics has quickly adapted its operations in unison with our customers in order to continue its focus on two core principles: Employee Wellness and Business Continuity. Our logistics services fall within current U.S. guidance on “essential critical" infrastructure workforce; therefore, we are fortunate to report that our operations continue to run as usual. Many of our administrative and functional staff have transitioned to working remotely, and our warehouse teams continue to develop new processes to implement the social-distancing and safety guidance provided the CDC. Overall, the credit for our business continuity goes to our front-line employees who remain committed to meeting your logistics needs in a timely manner. We greatly value your business, and we appreciate your trust during these challenging times.
 
Please continue to stay in touch with your Yusen Logistics account representative to help you navigate any logistics challenges, and plan future supply chain needs. If you need immediate assistance, please click here to get in contact with a team member who will help address your concerns.
Important Updates. We are here to help.
AIR FREIGHT:
Our Air Freight Forwarding Group has air cargo space allocations available with partner airlines -- as well as full and partial charter space on major Transatlantic and Transpacific routes. Our team is available to advise you on possible route optimization and pricing strategies to service combination of sea, air, and ground solutions to meet your supply chain needs. Weekly round-trip charter flights are available from the US or Canada to Asia -- and - Europe, including: Frankfurt, London, Paris, Amsterdam, Brussels, Dublin, and more.
OCEAN FREIGHT:
Some port terminals and rail ramps are operating with reduced hours. The temporary closures may increase wait time for motor carriers at the terminals despite the appointment process. As a proactive measure, we want to remind you that detention and demurrage charges will continue to be assessed by carriers as per existing policy. While we are working to mitigate the risks of detention, demurrage, wait time fees any charges beyond the control of Yusen Logistics may result in additional costs to you, as the customer.
CONTRACT LOGISTICS:
If you’re holding more inventory than usual due to supply chain delays, we have warehousing space available to support your temporary or long-term storage needs. Additionally, we can work on solutions to provide yard space in key markets. We have an extensive network of warehouse facilities across the U.S., with immediate capacity available in Laredo, TX, Miami, FL, Las Vegas, NV, Port Murray, NJ, Johnstown, NY, Spartanburg, SC, and Charlotte, NC.