SAFETY TIP: October is Fire Prevention Month. Test your smoke and carbon monoxide (CO) alarms this month using the test button and replace the batteries if needed. Check the date on the back of each unit and replace if it's past its expiration - often approximately 10 years for smoke alarms and 5–7 years for CO alarms - so it’s ready when seconds matter.

Support for Federal Employees: Bill Assistance Options During the Shutdown

With the federal government shutdown now in effect, El Paso Electric is ready to support customers who are federal employees and may be facing financial uncertainty. We offer several options to help keep your power on and manage bills, including the Bright Hearts Fund, which can assist customers who are overdue and at risk of disconnection. Customers may also qualify for payment arrangements, a temporary program that sets up a plan to spread payments over time during a financial crisis. In addition, low-income and state assistance programs are available across Texas and New Mexico through EPE’s resource links.

Our Customer Care team is committed to working with every eligible customer to find the right path forward and ease financial stress. To learn more about assistance options and eligibility, click the button below or call (915) 543-5970. If you’re affected, please reach out - help is available.

Service Beyond Our Lines: EEI Honors EPE’s Wildfire Response

El Paso Electric has been honored with the Edison Electric Institute (EEI) Emergency Response Award for our team’s recovery and assistance efforts following the 2024 wildfires in Ruidoso, New Mexico. In June, EPE lineworkers, field supervisors and safety representatives left their homes to work long, difficult shifts under dangerous conditions. For a week, our crews braved extreme heat, heavy smoke and rugged terrain to help northern New Mexico’s utility, PNM, restore power and rebuild critical infrastructure. They cleared debris, reset poles, strung new wire and helped bring essential services back online for affected residents.

This recognition reflects the readiness and professionalism our employees bring to every challenge - standing by our customers and extending that same strength beyond our service area when neighbors are in need. It also underscores our commitment to safety, reliability, and mutual aid across the region. We’re proud of the skill and resilience our crews demonstrated and grateful for the partnerships that made this rapid recovery possible.

Spot the Scam Before It Strikes: Protect Your EPE Account

Scammers are getting more sophisticated, often pretending to be El Paso Electric and even spoofing caller ID to pressure you to act fast. Common red flags include threats to disconnect service, instructions to call a random 1-800 number, and demands for immediate payment—especially with gift cards, prepaid cards, wire transfers or payment apps.

EPE will never demand payment over the phone or at your door. Protect your account: never share your EPE account number or personal information with someone who contacted you unexpectedly. If something feels off, pause and STOP - VERIFY - REPORT. Hang up, look up our official number on your bill or at epelectric.com, and contact us directly to confirm your account status. If someone shows up at your home or business claiming to be from EPE, contact us to verify with us before you engage.

Learn the signs and report suspicious contacts on our scams page to help keep our community safe.

Ready, Set, Move - All in My Account

Make move-day one less thing to worry about. You can handle it all in minutes! Sign in to your My Account portal and, from the MOVES menu, choose Start, Stop or Transfer Service.

Have your service address and preferred start/stop date handy, and follow the on-screen steps - our portal walks you through it. Prefer to speak with someone or have a special situation? You can always reach out to Customer Care, but most requests are fastest online.

Ready to go? Sign in to your My Account portal to set up your move and get back to packing. 

EPE Joins NALEO Panel on Emergency Preparedness

David Rodriguez, Vice President of Energy Supply and Distribution Operations, joined a panel at the NALEO Institute on Emergency Preparedness to discuss how EPE stays ready as extreme weather intensifies. He highlighted EPE’s seasonal readiness planning, from summer heat preparations to winter hardening, that keeps our system prepared before storms form.

Rodriguez also outlined the reliability practices in our distribution operations, including targeted maintenance, vegetation management, and smart switching that shortens outages. He shared EPE’s proactive wildfire-prevention efforts, such as high-fire-risk operating modes and enhanced inspections during red-flag conditions. Looking ahead, he discussed future resiliency investments designed to harden infrastructure, speed restoration and protect critical community services.

He emphasized that preparation doesn’t end with any season. It's an ongoing collaboration, underscoring that every step we take - prevention, preparedness and rapid restoration, helps our region thrive.

Powering Possibility at UTEP: $25K Endowment for Student Success

A new endowment designed to open doors for UTEP students who need a timely boost to stay on track to graduation was presented by the Electric Company Charitable Foundation.

The $25,000 endowment will offer financial support to eligible students, reducing barriers so they can continue and complete their degrees. The ECC Foundation is dedicated to strengthening the local talent pipeline and helping more graduates build their careers in our region. Our long-standing partnership with UTEP is a testament to our shared commitment to education, workforce development and economic mobility. The endowment also supports first-generation and working students who balance school, jobs and family responsibilities. The endowment is permanent and its impact will grow over time and benefit students year after year.

To learn more about the Electric Company Charitable Foundation and its impact, visit eccfoundation.org.

Power Your Business with Solar: Enroll in Texas Business Solar Today

Going green has never been easier for local businesses. With El Paso Electric's new Texas Business Solar program, companies can now access flexible and clean, renewable energy without the hassle of rooftop installation.

• No Installation Hassle: Enjoy clean solar energy without the need for rooftop installations or maintenance.
• Predictable Costs: Simplify budgeting with consistent monthly charges.
• Boost Sustainability Efforts: Achieve ESG and carbon goals while enhancing brand credibility.

Enroll today and make your business part of the clean energy movement!

Texas Community Solar: Secure Your Spot Today

El Paso Electric’s newest Texas Community Solar facility is now online, bringing more clean energy to our region. This 10-megawatt site will serve an additional 5,000 customers — with lower monthly charges for all subscribers and extra discounts for income-eligible households.

Whether you’re a homeowner, renter, or business owner, joining is easy — no rooftop panels, upfront costs, or maintenance required. Just clean, renewable energy made simple.