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Welcome to The Cirrostratus Group October newsletter.
Below I talk about managing partners for customer success, however even if you use partners for part of your customer success function you will likely still have some customer success expertise in your company. A
recent survey of customer success salary data is available from
Gainsight. The results indicate substantial growth in the number of positions and in potential career growth of customer success professionals. Given that, it will continue to be very important to measure your customer success organization.
One of the key measurements of your overall customer success is retention. This
report from
SaaS Capital shows the retention metrics for SaaS companies. It provides numbers and information on retention when you use sales partners, venture backed versus bootstrapped companies, vertical vs. horizontal applications and ACV size. All of these factors have some impact on gross and net retention. This report is definitely worth downloading if you are interested in more detailed information on current SaaS retention rates.
I'm always interested in hearing about your experiences with delivering cloud applications.
Paul Ressler
The Cirrostratus Group
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