Date: December 16, 2013
Description: Like all modern
web-based applications, CyberStore 2 relies on being able to correctly determine
the browser and version sending requests to it. In the case of Internet Explorer 11,
and other recent browser platforms, we have found this can be problematic if the
CyberStore 2 web server system has
not had all Microsoft-released updates and patches applied.
Therefore to prevent users of some browsers from experiencing issues we
strongly urge you to ensure your web server is fully updated to all latest
Microsoft patches paying particular notice to select all updates to the .Net
Framework in Windows Update. Be sure to restart your web server after applying
The specific symptom
alerting us to this situation was a reported inability of some CyberStore 2
successfully transition from the Shopping Cart to Checkout. The "Recalculating"
message would appear as expected, but the browser but site was unable to load Checkout Step 1.
Ultimate resolution was found by patching Microsoft's .Net Framework 4.0 to the
latest updates. The .Net Framework drives the interactive functionality of the
system and contains detailed browser definition files that must be kept up to
date as new browser versions become available.
Specific information about the issue can be found in the following
Microsoft update availability
CyberStore Oasis subscribers
are not affected by this issue as the CyberStore Oasis platform is fully up to