|
Handling Deceased Deposit Accounts and Checks After Death - January 14th
When your account holder dies, many issues and questions arise. Who can have information on the account? Who owns the account? What has access to the account? What happens with powers of attorney and authorized signers on account? Can the spouse of the sole proprietor continue to access the account? What about that last tax refund check? Is the account still insured? Can a check be written to a funeral home? What about the checks coming in to pay funeral expense?
Audience: This webinar is designed for customer/member service representatives, branch administration, branch managers, tellers, training and development staff, compliance personnel, and anyone who handles customer/member accounts.
Alert! Federal Regulatory Agencies Issue Guidance on Elder Programs - January 16th
Elder financial exploitation is the illegal or improper use of an older adult’s funds or other resources for the benefit of an unauthorized recipient. It can deprive older adults of their life savings in whole or in part, devastate their financial security, and cause other harm. In the joint statement made on December 4, 2024, the agencies provide information and examples of risk management and other practices that supervised institutions could consider adopting to combat elder financial exploitation. By issuing the joint statement, the agencies intend to raise supervised institutions’ awareness of, and provide strategies for, addressing elder financial exploitation.
Audience: This session is ideal for BSA, compliance, complaint management, deposit and loan operations, branch staff, training, and all customer service personnel.
Learn more and browse all the webinars via the link below.
| 
