Working with partners in the Permit Center, SF Planning, Public Works, SF Fire and the other permitting departments, there have been a series of changes to streamline work, speed up review times, and provide a better customer experience.
In 2023, a new online portal for many solar permits utilizing SolarAPP+ was created also online tools to submit records requests online and receive copies of plans electronically. Also more than 29,000 building plans from 1920 to 1960 have been uploaded to make them easier to access.
The Information Counter has been relocated from the first floor lobby to the Permit Center on the second floor, adjacent to the Help Desk and Over-the-Counter (OTC) permit application review counters. Bringing all frontline operations into the same area and creating a more cohesive and sensible layout for OTC permit applicants and our staff.
2023 was the year which saw some of the earlier efforts to improve the permitting process – such as Pre-Plan Check and Dynamic Staffing Assignments – begin to really produce results. Compared to last January, October project assignment times were 33% faster, and first plan review at at the building station were 43% faster. That’s a full three weeks faster in October versus January.
In May, a comprehensive proposal to support the Mayor’s Housing for All directive, including teaming up with City partners at the end of the year implementing a new 100% digital In-House Review process using concurrent electronic plan review to provide better, faster service. Work is continuing to improve this new process and most recently a new page was added for In-House Review forms and applications portal to make it easier to find documents and submission pages needed to apply for a building permit using In-House Review.
And the Results Review function in the Permit Tracking System (PTS) that was introduced in July substantially improves the transparency of reviews and applicant revision time and activity, including documenting the number and nature of project rechecks.
In 2023, DBI also played a critical role in helping get the City back on track. From leading the way on code changes and clear guidelines to support commercial to residential conversions (to be published soon!) to conducting joint inspections to help fill vacant downtown buildings with pop-up businesses to streamlining the process to legalize commercial awnings, we leaned in to help address some of the most pressing challenges facing San Francisco.
Send comments and feedback to dbi.communications@sfgov.org.
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