Vehicle Inspector Officer Complaints
The Department of For-Hire Vehicles has established a mechanism for the confidential submission of complaints against a Vehicle Inspection Officer (VIO) for alleged improper conduct. The VIO Complaints process will involve a review to determine if any regulations outlined in DCMR Title 31 may have been violated. This ombudsman service is intended to investigate complaints against vehicle inspection officers and facilitate a resolution. There is no cost to drivers and it provides an impartial and confidential channel for addressing concerns.
For-Hire Industry Mediation
DFHV is also authorized to hear complaints and disputes occurring within the vehicle-for-hire industry. DFHV seeks to encourage positive intra-industry relationships and has an interest in assisting these parties to reach a positive resolution. This mediation service is intended to provide a neutral third-party mediator to assist with resolving disputes to avoid timely and costly formal legal action.
Informational sessions regarding these services are scheduled for Friday, February 24 at 2:30 pm and Friday, March 3 at 10:00 am. They will be held at 2235 Shannon Place, SE, in the Second Floor Hearing Room.