March 2020
Director David Do
Responding to the Coronavirus (COVID-19) Public Health Emergency  

As the District continues working to mitigate the spread of the coronavirus (COVID-19) and protect the health and safety of residents, the Department of For-Hire Vehicles (DFHV) is committed to facing this public health emergency with a sense of purpose.
 
In order to protect residents and government workers, Mayor Bowser announced that several in-person customer service centers , including DFHV Client Services Department, are closed effective Wednesday, March 25.
 
DFHV staff are still available to provide remote services to address any issues and inquiries from our riders, drivers, operators, and stakeholders. Contact us by phone at 202-645-7300, or by email at  dfhv.clientservices@dc.gov .
 
We have posted Administrative Issuance - AI-2020-01  to advise taxi drivers that any Face IDs expiring between March 18 and April 30 will automatically be extended until Wednesday, July 1.
 
During this public health emergency, we extend our gratitude to drivers for continuing to be available and serve residents.
 
Several resources to help businesses are available at coronavirus.dc.gov/recovery-business, and DFHV is seeking to develop specific  grant funding  to support the District's for-hire industry. 
 
We know this is a tough time. But we are confident that following the guidance of health professionals to practice social distancing, wash hands often, and avoid touching eyes, nose and mouth is the best method to prevent transmission of this contagious illness. We are also confident that together we can make it through this stressful time by exhibiting patience and concern for others. 
 
For the most update information regarding District government services and activities visit coronavirus.dc.gov

H Street Bridge    
District Government Operating Status

On March 23, Mayor Bowser announced new modifications in the operations of three District Government agencies, including DFHV, in order to mitigate the spread of COVID-19. As a result, our i n-person Client Services Department is closed effective Wednesday, March 25.
 
Staff is still available Monday - Friday 8:30 am - 4:30 pm to provide remote service. Call (202) 645-7300 or email dfhv.clientservices@dc.gov  to have needs addressed. Please continue to check back with us for further updates.
 
Mayor Bowser continues to urge residents to stay at home when possible, avoid gatherings of more than 50 people (10 for seniors) and to practice proper social distancing of at least six feet. For comprehensive and real-time service updates related to the District's COVID-19 response, visit  coronavirus.dc.gov .

Know the Symptoms of Coronavirus (COVID-19)

DFHV Notification - Ongoing Efforts Regarding COVID-19

DFHV is very concerned about the impact on drivers and the local for-hire industry during this coronavirus (COVID-19) health crisis. We stand with you during this difficult time - we are all in this together. We want to let you know we are making efforts to help. 
 
DFHV Action Steps:  
  • Automatically extending Face IDs expiring between March 18 and April 30 until Wednesday, July 1 (See AI-2020-01).
  • Assisting you remotely through Client Services between 8:30 am and 4:30 pm until further notice. Please call (202) 645-7300 or email dfhv.clientservices@dc.gov.
  • Working on grant funding opportunities to support the District's for-hire operators.
  • Distributing Information on how drivers can protect themselves and their passengers.
  • Closely monitoring the impact of COVID-19 on trip demand.
  • Reviewing how the for-hire industry can take advantage of any assistance from the "COVID-19 Response Emergency Amendment Act of 2020" recently passed by the Council and signed by Mayor Bowser (see image below).  
  • Developing a resource list for drivers to include loan assistance, legal consultation, tax preparation, and options to obtain health insurance.
  • Maintaining the continuity of operations for its programs including those that serve the District's most vulnerable populations.
  • Working on obtaining and providing cleaning supplies for taxi providers serving our various programs.
  • Communicating with taxi regulators across the country to develop best practices and solutions around COVID-19.
  • Speaking with you and other industry stakeholders to answer your questions about COVID-19.
For additional information on the District's response, visit coronavirus.dc.gov.

Small Business Recovery Microgrants
Requirements for DFHV Grant Program Operators During COVID-19 Public Health Emergency
  1. All DFHV grantees must instruct drivers and operators not to work if they are sick, received a positive diagnosis for COVID-19, have been told to quarantine, or have come in contact with anyone with COVID-19.
  2. If a passenger is known to have been tested for COVID-19, is in quarantine, or has been diagnosed with COVID-19, the vehicle the passenger rode in must be taken immediately out of service for deep cleaning and only returned to service after cleaning is completed.
  3. Drivers, vehicle owners and operators providing DFHV grant program services must clean their vehicles at least daily:
    1. Standard cleaning and disinfection products must be used (e.g. bleach, peroxide multi-purpose cleaner); and
    2. Surfaces and objects that are touched often, such as door handles, arm rests, and seatbelts must be disinfected at least daily, and after every passenger who showed signs of being sick.
DFHV's  operating status may change as the situation evolves, so stay up to date with the latest information at  coronavirus.dc.gov.


DC Taxi Driver Summit

Due to the current circumstances, DFHV has decided to cancel the Taxi Driver Summit scheduled for May 2, 2020. We hope to conduct this event on a future date.

Stop The Spread of Germs

Prior to Health Emergency Jessica Hunt from the Office of Disability Rights Leads Wheelchair Accessible Vehicle Training for Taxi Drivers


DFHV Inspection Officers - Protecting Passengers and Drivers  

Contact Information
All owners and operators licensed by or registered with DFHV are required to maintain their current contact information on file which must include a current mailing address, phone number and email address. Client Services will not conduct a transaction without verification.
   
Tell Us What You Think
DFHV appreciates your feedback. The suggestions and observations received from those in the industry, related stakeholders and the general public provide valuable insight that shapes our policies, programs and regulations.  Give Feedback
Department of For-Hire Vehicles 
2235 Shannon Place, SE, Suite 3001
Washington, DC 20020
202.645.7300