July 28, 2025

DOH Updates Providers on Criminal History Record Check (CHRC) Delays

In response to multiple inquiries from HCANYS members to HCANYS, and in turn from HCANYS to the Department of Health (DOH), on delays in the update of CHRC processing to the Office of Adult and Long Term Care (OALTC) of the DOH, OALTC has updated providers and associations on the ongoing issues.

"Over the past few weeks, ITS has been working on a CHRC application update that was requested by the vendor, Idemia, that provides fingerprinting services for CHRC providers. The CHRC application was updated as of July 17, and there were some changes that were made to the process of scheduling fingerprints. After the initial update, the Livescan documents used to schedule appointments no longer included an “Agency ID” field but instead had a “UE ID” field. Providers needed to utilize the second tab for “UE ID / DOB” scheduling, the next page included a short questionnaire, followed by a form for filling out demographic information. In the past the providers were not prompted to fill out the questionnaire when scheduling appointments. This change caused a significant new workload on providers. After feedback from providers, this update was pulled back on 7/17/25 and IT is working on making the updates to the system that were requested by Idemia without changing the procedure for scheduling fingerprinting appointments. When this happened, another issue resulted in Livescan letters not being issued. ITS has resolved the issue and the Livescan letters were generated Friday afternoon."

HCANYS appreciates the update and remedial actions being taken by DOH. Should issues persist, please email us at info@hcanys.org with the subject (CHRC) so we can properly advocate for members.