May 2021
Your monthly news & updates
DOVES Royalty turns 84

Over the years, many DOVES staff members have come and gone; however, there is one shelter advocate who has proven that helping survivors of domestic violence can be a life-long passion. Shelter advocate Dianne Bertsch turned 84 years-old on May 26 and has been working at the DOVES shelter for over 29 years! While many people her age settle into retirement, Dianne has proven that age is simply a state of mind as she continues to make herself available to work as an on-call shelter advocate. “Dianne has come to my rescue on so many occasions. She repeatedly shows up to save me when we are short-staffed or need an extra hand” said Residential Program Manager, Dawn Hull. “Her wisdom about shelter operations is invaluable and the shelter would not be what it is today without her input.”  

Dianne not only fills in at the shelter when needed, she also steps up to assist transitional clients. Her years of working in a financial institution has benefited survivors as she often uses her knowledge to provide guidance on issues like debt repayment and money management. Dianne Bertsch is an amazing woman loved not only by her colleagues, but by shelter residents as well.  

Thank you Dianne for everything you do for DOVES; you are a gift to us all!   
Thank you for supporting DOVES

We are grateful to those individuals and businesses who have supported us financially during our Annual Support Campaign, held April through June. Since mid-April, $29,315 has been donated/collected and $6,900 has been pledged, for a total of $36,215.

The funds collected will go toward these two projects in the coming year:
-Renovating and updating the backyard at Lorrie’s House to include grass, play equipment, and an eating area.
-Purchasing an automobile (AWD) for staff to transport clients to and from court off the hill, errands, and general transportation.

If you have not yet donated, and wish to do so, you may make a one-time or recurring donation by debit or credit card by visiting www.doves4help.org and clicking “donate.” You may also contact us via email at [email protected] or call our office at 909-866-1546.

Thank you for your continued support of our mission:  
“Offering intervention, education, and prevention services to those affected by domestic violence as they build safe and healthy lives.”
DOVES Prioritizes Training for Staff

Providing training opportunities for our staff has always been a high priority at DOVES. We know that our workers can't help survivors of domestic violence heal and grow if we are not developing our own abilities. While Covid-19 has limited the amount of in-person trainings our team has been able to attend, it has opened up the virtual world and made information and resources much more accessible online. Just this month, DOVES staff are being trained in SMART Recovery for Substance Abuse Disorders and to be Supervised Visitation Facilitators through the Court of San Bernardino. These skills will be added to a long list of qualifications and certifications held by DOVES staffers that we use every day to help those in need in the Mountain Communities and beyond.
Lorrie’s House: More Than Just a Shelter

by Dawn Hull, Resident Program Manager

When I tell people that I oversee a domestic violence program, I am often faced with the question, “What is shelter life even like?” When most people think of a shelter they think of a cold, sterile environment with cots lined up and people all crammed together. Lorrie’s House could not be further from that stereotypical image of a shelter. DOVES has worked tirelessly to create an environment designed specifically around survivors’ needs for safety, attachment, and healing. It is a true therapeutic milieu.  

The next day, incoming clients meet with Vanessa Ochoa, the Shelter Case Manager, who completes a needs assessment to determine how DOVES can best serve them and empower them on this new journey. The shelter store, affectionately referred to as “Nordstroms” is made available to clients if they were not able to bring necessary items with them. Nordstroms is filled with clothing, shoes, toiletries, etc. for new residents, but clients are also given the option to go and acquire items at the DOVES Nest Thrift Store if they would like.  

Most residents stay at Lorrie’s House between 30-60 days. Although this sounds like a short amount of time, staff members work closely with clients to ensure that they get as much benefit out of their time in the program as possible. Clients get copies of their birth certificates, social security cards, and replacement IDs if necessary. They attend to their physical health by making doctor and dental appointments that have been put off due to the abuse. They participate in groups at the shelter, meet with Legal Advocate Rebecca David for help with restraining orders or custody paperwork, and often begin receiving counseling from clinicians Tonya Schour or Becca Flores. Shelter advocates work together to create a supportive environment where clients feel accepted and safe. Staff often spend time cooking or watching movies with clients. Many of our residents have been devalued and having staff members spend time engaging in simple activities makes them feel likeable and worthy again. Mothers get to focus on building bonds with their children and the little ones residing at the shelter often remark that they love being there because they “get to spend time with mommy.” Clients get to focus on re-building their identity and making a plan of action for their future.      

There are no cots at Lorrie’s House. Our shelter feels like a home, cozy and safe, filled with people who support and believe in you. It is heartwarming to see how much progress can take place when trauma survivors are in an environment conducive to security and healing.  
We're hiring!

We currently need an overnight shelter advocate (three 8-hour shifts per week) and we are also looking for on-call advocates. Fill out an application online and drop it off at the outreach center, or email it to [email protected].

Download an application and look for job descriptions here:
DOVES of Big Bear Valley, Inc. | 909-866-1546 | [email protected] | www.doves4help.org