Prior to authorizing an individual’s ID badge, DPSAC must ensure that all required forms for the background investigation are completed fully and accurately. This part of the process usually entails several back and forth communications between DPSAC and the individual and this is where it may get confusing following the NED badge tracking statuses.
Once the individual makes all necessary corrections to their investigation paperwork, NED will display a status message that reads “Individual corrected background investigation paperwork.” Ideally, when DPSAC completes their final review, and the individual completes Enrollment, the badge process will continue progressing and NED should display the message “Waiting for individual to pick up new ID badge.”
However, other times the process may appear to get stuck at the same NED tracking status for extended periods of time. DPSAC routinely fields questions from the administrative community about why the badge request seems stuck at the “Individual corrected background investigation paperwork” for several weeks or longer.
In these instances, the answer is usually the same. While the person has completed all the necessary corrections on the investigation forms and DPSAC completed their final review, the individual has not yet completed the enrollment (fingerprints/photograph) process; therefore, the NED status will display both “Awaiting Individual Enrollment” and “Individual corrected background investigation paperwork” until Enrollment is completed. After their Enrollment is completed, then their NED status will update to “Waiting for Individual to pick up new ID Badge.”
When reviewing the badge status page in NED, be sure to look for any messages in bold font. These are the active status messages for the person. In the screen shot below, you can see how there are two (2) messages in bold. One is “Individual corrected background investigation paperwork” and the other is “Awaiting Individual Enrollment.”
