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Cheesesteaks vs. Chowdah:
CCUA and PCUA Place Friendly Wager on Super Bowl LII
It's a showdown for the ages - Philly cheesesteaks vs. New England clam chowder. The Big Game is coming up on Sunday, Feb. 4, at 6:30 p.m., and this year's Super Bowl is between the Philadelphia Eagles and the New England Patriots. In the spirit of friendly competition, the Pennsylvania Credit Union Association (PCUA) and the Cooperative Credit Union Association (CCUA) have placed a wager on the outcome of the game.
If the Eagles win, CCUA will send PCUA authentic New England clam chowder. If the Patriots win, PCUA will send CCUA Philly cheesesteaks - 'wit Whiz'.
"Although the Patriots are the defending champions, the Eagles, like all Pennsylvanians, never back down from a challenge - especially when they are considered the underdogs," PCUA President/CEO Patrick Conway said. "The Eagles are hungry for their first ring, and we're hungry for some chowder."
The Eagles have not made an appearance in the Super Bowl since 2004, and have yet to be named the world champions. Meanwhile, the Patriots have won five Super Bowls since 2002.
"The upstart Eagles have had a heck of a run this year, but I think this week the 'Fly Eagles Fly' won't make it off the ground," said CCUA President/CEO Paul Gentile. "I hope for a great game. We appreciate the fun competition with PCUA, and I hope the cheesesteaks arrive hot!"
The 2018 game is a rematch from 2004 when the Patriots defeated the Eagles, 24-21. The outcome of Cheesesteaks vs. Chowdah will be determined on Feb. 4 at 6:30 p.m.
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Federal Court Throws Out ADA Lawsuit against a Virginia Credit Union
Last Friday afternoon, a federal district court in Virginia threw out a lawsuit brought against a credit union alleging website accessibility issues under the Americans with Disabilities Act (ADA). The court also expressly held that a website is not a place of public accommodation, taking the approach that a place of public accommodation must be a brick-and-mortar location.
Credit unions are facing increasing legal threats due to confusion over how the ADA applies to websites; and CUNA has made it a top priority, scheduling a breakout session at this year's CUNA
Governmental Affairs Conference
with the latest developments, for Monday, Feb. 26 from 2:45 to 4 p.m.
The Cooperative Credit Union Association has compiled an exclusive toolkit for members that explains the problem, along with suggestions for quick adjustments and other resources, including vendor support, to help your credit union comply with the ADA. If your credit union receives a demand letter, contact our Advocacy team at
[email protected]
, Mary Ann Clancy (x305) or Katherine Butler (x320).
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CU Accelerate Spotlight: Hey Siri? Alexa? What's the Impact of Voice Banking on Credit Unions?
Did you know that as many as one in six U.S. households now owns a voice-activated device like an Amazon Echo or Google Home? With Apple's latest announcement of its HomePod device, due out in early February, those numbers are sure to increase.
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Dr. Siva Narendra
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Dr. Siva Narendra of Tyfone, Inc., will show attendees of the upcoming CU Accelerate Conference how this technology was developed, why it is now becoming commonplace, and how to balance member demands for fast, safe and easy-to-use voice-activated banking against the very real need to secure transactions and protect members' personal and financial information. If you are interested in learning how voice-activated banking will impact your credit union,
register
for CU Accelerate.
Co-founder and CEO of Tyfone, Inc., Dr. Siva Narendra has authored over 60 technical papers in peer reviewed conferences and journals, has over 100 issued/pending patents and holds five divisional recognition awards from Intel, and received an award in 2003 for having 19 issued patents in that year. An accomplished professional and sought-after speaker,
Dr. Narendra has a Ph.D. in Electrical Engineering from Massachusetts Institute of Technology.
CU Accelerate
is April 13-15 at the Gaylord National Resort and Convention Center in National Harbor, Maryland. Join executives from credit unions coast to coast for a variety of challenging and innovative presentations by subject-matter experts like Narendra.
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NCUA Publishes Letter to Federal Credit Unions on 2018 NCUSIF Operating Fee Scale Adjustment
 The National Credit Union Administration (NCUA) has issued a new Letter to Federal Credit Unions (
18-FCU-01
) instructing credit unions on the 2018 Operating Fee Scale Adjustment and Capitalization Deposit Adjustments. In March 2018, federal credit unions with assets greater than $1 million will receive an invoice for their 2018 Operating Fee. Simultaneously, all federally insured credit unions will receive notice of any amount needed to adjust their Share Insurance Fund capitalization deposit to 1 percent of insured shares, as required by the Federal Credit Union Act. Operating fees will be based on assets reported as of December 31, 2017. The capitalization deposit may adjust up or down, based upon the insured shares reported as of December 31, 2017.
NCUA will combine your Operating Fee and capitalization deposit adjustment into a single invoice for which payment will be due April 17, 2018. Federal credit unions who are signed up to pay through Pay.gov, will not be required to take further action. Payment will occur automatically on the due date. Other federal credit unions will need to send payment by Tuesday, April 17, 2018, according to the instructions included with the invoice.
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NCUA: Changes Would Shorten Call Reports by 40%
The National Credit Union Administration continues its push toward
call report modernization
and has outlined proposed changes that could reduce the number of data fields in the report by 40%.
The NCUA board said in May 2016 that it would begin taking a hard look at call report upgrades, and since then it has solicited feedback on the topic through a number of venues. At the board's regular January meeting on Jan. 25, NCUA staff briefed board members on planned revisions.
Now, the regulator has created a new prototype call report that would retire hundreds of little-used data fields and reduce the total fields to be filled by about 40% depending on the size and complexity of the institution.
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Larry Fazio, NCUA, Director of the Office of Examination and Insurance
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By way of comparison, Director of the Office of Examination and Insurance Larry Fazio said NCUA's proposed call report is about one-third as large as a prototype call report that banking regulators are considering for use by large banks and approximately half as large as one under consideration for use by small banks.
Getting to this point included extensive outreach to industry stakeholders over the past 18 months, Fazio explained. "The loud-and-clear consensus message we got with the stakeholder engagement to this point was this needs to be streamlined," he said. "I think the broad belief is that over the long term this will have significant net benefits for the community."
While the biggest source of reduction came from eliminating several pages of codes related to derivative financial instruments, which were applicable to "only a relatively small subset of credit unions," the revised call report also significantly streamlines lending-related data, said Risk Management Officer Mary Thor. "Currently there is a fair degree of unnecessary overlap and variation in the way this information is collected," Thor added.
And some credit unions will see an even more streamlined version, she explained, because it will feature an adaptive user interface. "This means a credit union would only see the fields relevant to it," Thor said.
NCUA plans to publish an implementation timetable after analyzing the responses it receives to its Request for Information, Fazio said. The revised call report should serve the agency "for the next five to seven years," he added.
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Voice Tech Usurping Mobile Use in Homefront Turf War
According to professional services company Accenture, mobile use is beginning to suffer at the virtual hands of in-home digital voice assistants, a new study reports.
Between October and November, 2017, the company surveyed 21,000 consumers in 19 countries, and found 66% of people who own a digital voice assistant used their smartphones less at home since installing the device.
About two-thirds (64%) said they used their smartphones less for entertainment, and more than half said they've stepped away from their smartphones when it comes to making purchases or doing general searches for information (58% and 56%, respectively).
"Digital voice assistant devices are challenging smartphones as the central hub for all activities in the home," Accenture Global Managing Director David Sovie said. "These low-cost devices deliver valuable and practical benefits and are relatively easy to use. Their rapidly growing popularity is one of the most striking trends in the high-tech industry." 
In-home voice-controlled digital assistants tend to look like speakers, although they operate on several kinds of devices. Alexa, Amazon's voice-activated digital assistant, is part of the company's line of interactive Echo speakers and other devices. It operates using various "skills" that give the devices a range of capabilities, allowing them to do everything from play music to buy things or even lock the front door - all via voice command.
Credit unions at the forefront of the voice-technology movement might be poised to capitalize on the upswing in use and demand.
In November, for example, Enrichment Federal Credit Union became the first credit union to roll out technology that allows its 42,000 members to manage accounts via Amazon's Alexa. Members of the $456 million Oak Ridge, Tennessee-based credit union can move money between accounts, make loan payments, and access balances and account histories using voice commands on voice-controlled smart speakers.
In December, Jack Henry's Symitar division also introduced voice-enabled financial transactions via Amazon Alexa.
The technology that powers those Alexa capabilities, called the Financial Interaction Voice Experience (FIVE), is from Best Innovation Group, a Tampa, Fla.-based technology think tank founded by former Wescom Credit Union Chief Technology Officer John Best. FIVE isn't the only financial "skill" available for the Alexa system, but Best Innovation Group claims it is one of the most comprehensive to date.
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NYIB Announces Registration for Annual Conference
 Registration for the National Youth Involvement Board's annual conference on financial education is now open. The event will take place in Charlotte, North Carolina from July 23 - 26, 2018. From student branches, youth accounts, exploring tech trends, community outreach, to financial education resources for ALL ages, they'll cover it all in three exciting days during the only financial education conference created JUST for credit union professionals. Register now to receive the early bird special of $595 until March 15, 2018. To register or for more information, visit:
2018 NYIB Annual Conference
.
NYIB is a one-stop-shop to learn about youth savings programs, discover financial education resources, showcase your individual accomplishments, and collaborate with your own peers! Goals for the organization include creating visibility to increase network participation and media relationships, being the credible link to youth marketing resources and ideas for the credit union movement and developing strategic alliances with organizations that are in keeping with its mission. For more information on NYIB, visit:
www.nyib.org
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CO-OP Processes 6.6 Billion Transactions in 2017, Saves Credit Unions $131 Million in Potential Fraud Losses
Annual Total Transactions Doubled Year-Over-Year
CO-OP Financial Services established a new annual record by processing more than 6.6 billion credit, debit, electronic funds transfer (EFT) and shared branch transactions on behalf of its credit union clients in 2017.
 The 6.6 billion transactions doubles last year's total of 3.3 billion transactions, with much of the growth attributable to the acquisition of TMG. Full-service credit transactions from clients previously serviced by TMG accounted for 2.2 billion transactions.
"Payments are becoming a foundational part of the member-credit union relationship," said Todd Clark, president/CEO of CO-OP. "As omni-digital engagement becomes more of a reality for credit unions and their members, CO-OP's in-branch, online, mobile and digital channels will continue to advance. Our mission is to help the movement's cooperatives offer the kinds of fast, agile and frictionless payment experiences that earn loyalty and grow income."
Central to the modern member experience is security, as consumers grow increasingly concerned about the safety and privacy of their personal and financial data, and expectations rise for their credit unions to protect it. CO-OP's fraud detection and prevention teams saved its credit union clients more than $131 million in potential fraud losses in 2017, according to the company. CO-OP's fraud-detection system combines technology with the skill and experience of fraud analysts, and the company is in the process of introducing even more advanced technology via machine learning and artificial intelligence to this effort.
In addition to the transaction and fraud savings totals, CO-OP hit several additional corporate milestones in 2017, including:
* CO-OP acquired long-time strategic partner TMG for $100 million. As a combined company, the two firms bring greater bandwidth for research and development to the movement. Existing credit union partners now have access to a full range of products on one streamlined platform.
* A new executive team deepened management expertise. CO-OP added Nick Calcanes as Chief Information Officer, Matt Kardell as Chief Revenue Officer, Paul Love as Chief Information Security Officer, Matt Maguire as Chief Data Officer, Shazia Manus as Chief Product and Strategy Officer, and Dean Michaels as Head of Corporate Development and Strategic Partnerships.
* CO-OP Shared Branching became the second largest U.S. network. CO-OP Shared Branch now totals 5,671 physical locations, making it second only to No. 1 Wells Fargo, which has 6,150 branches. Credit union members have greater access and simplified transactions from more locations.
* New and enhanced digital products rolled out to credit union members. In 2017, CO-OP launched an enhanced Mobile Locator App complete with rideshare-app integration; announced support for Fitbit and Garmin wearable payments; introduced Mobile Banking 3.0; and is incorporating machine learning into its fraud-fighting system.
* CO-OP announced $26.1 Million patronage to shareholding credit unions. In spite of significant research and development commitments, CO-OP provided a patronage (shareholder dividend) pool of $26.1 million for fiscal year 2016, raising to $393.7 million the total patronage amount made available by CO-OP since becoming a cooperative in 1996.
"One of the more exciting components to our story has been the enthusiastic participation of our credit union partners," said Clark. "Reimagining the payments experience is something we are doing right alongside some of the most progressive, forward-thinking credit unions in the movement. We're honored they have chosen to co-create the future of banking with CO-OP."
About CO-OP Financial Services
CO-OP Financial Services is a payments and financial technology company whose mission is ensuring the success of the credit union movement. CO-OP payments solutions, engagement services and strategic counsel help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. For more information, visit
www.co-opfs.org
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Daily CU Scan Migrating to New Platform
Thursday, Feb. 1, the Daily CU Scan will migrate to a new platform. Minor aesthetic changes will be made, but this change is focused on ensuring that all members of the association are able to access the newsletter in their inbox.
 To ensure delivery, please make sure your profile in the Cooperative Credit Union Association database is up-to-date and current with your subscription preferences.
To create your user account,
click here
and complete the left side of the screen with first and last name, email address and postal code, then follow the on-screen prompts.
Have a user account, but forgot your password?
Click here
to reset your password.
As we migrate to this new system, now is a good time to ask your IT departments to whitelist the CCUA domains (@ccua.org and @cucenter.org) as well as individual email addresses from CCUA staff. A whitelist is a list of trusted email domains and addresses. Adding our addresses to your whitelist ensures that you will continue to receive communications from us.
In addition to our regular domains, our event registration software uses the address
[email protected]
to communicate event confirmations, event reminders, and password resets. Don't miss these important communications either. Add this address to your whitelist.
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Ana Maria Gomes Retires After 30 Years of Service with Naveo Credit Union
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(l-r): Rui Domingos, Naveo CEO, with Ana Maria Gomes
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Naveo Credit Union employee Ana Maria Gomes is retiring after 30 years of service. Naveo held a retirement celebration for Gomes on Jan. 23rd which included a service award presentation and a slideshow showcasing 30 years of memories.
Gomes, who started at Naveo in 1987 as a teller, had the opportunity to work at both branches and directly with a majority of the staff over her 30 years. During her time at Naveo, Gomes became a staple - getting to know members very well, most by their first name. She had a contagious, friendly personality that embodied the credit union philosophy of "people helping people," which kept members coming back specifically to see her. Gomes was always willing to participate in community events, including the Day of Portugal Parade, and was a proud member of Naveo's Community Cooks cooking team. Her commitment is enduring, as she plans to continue as a cook even after her retirement.
"I have known and had the privilege of working with Ana for the majority of her career at Naveo, and she is a true testament to service excellence. She was a role model to many employees when it came to providing distinct service that was always characterized by a warm welcome, courtesy and professionalism. Ana will be missed by all of us at Naveo, but her absence will be greatly felt by our members. I wish Ana a wonderful retirement and thank her for the 30 years of dedication to our members," commented Rui F. Domingos, chief executive officer at Naveo Credit Union.
"Our Retail team will miss Ana's laughter and sense of humor. We hope that over the last 30 years, we have all become more than just coworkers - more like a second home and family. We all want to thank and congratulate Ana for 30 years of service and dedication to Naveo and its members," commented Nicolle M. Medeiros, retail manager
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Jeanne D'Arc Credit Union Dresses Casual to
Raise $650 for Humane Society for Greater Nashua
On Tuesday, Jan. 23rd, Jeanne D'Arc Credit Union kicked off its first Casual for a Cause day to support Humane Society for Greater Nashua, raising $650 to assist in the organization's mission.
In exchange for a minimum donation, all employees were invited to wear jeans, sneakers and their brand new Casual for a Cause shirts. The credit union plans to hold this event one Tuesday each month to support 12 pre-selected local non-profit organizations throughout the year.
"Our new monthly Casual for a Cause initiative is a fun way for our employees to join together in unity to support a dozen worthy non-profits in our community," said Mark S. Cochran, president/CEO of Jeanne D'Arc Credit Union. "We are looking forward to making this a great year of giving back," he added.
Jeanne D'Arc Credit Union employees sporting their new
Casual for a Cause t-shirts.
(back row, l-r): Danielle Laybold, Aurora Pineda, Elizabeth Chieh, Gabriella Molinar,
Suzanne Semedo, Beatriz Edmonds, and Carmen Ortiz.
(front row, l-r): Dilys Kwok, Paula Booze, Kearen Chau, and Misael Garcia.
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Weekly Relative Value
The Fed Holds the Key
By Tom Slefinger, Balance Sheet Solutions
"Bulls make money; bears make money; pigs get slaughtered."
- Jim Cramer
Maybe Jeremy Grantham was on to something with his
"melt-up" comment
made earlier this year. While it was a strange comment from a legendary value investor, it is nonetheless
worth paying attention to. Why he believes that the S&P 500 could rise 60% over the next
two years is a mystery to me, but, with that said, in the month of January alone the S&P is up over 7%. In fact, the month of January has been the best start to a year for the Dow and the S&P 500 since 1987. Heck, if the current pace is maintained, we'll reach Grantham's target before year-end.
But please understand that when push comes to shove, Grantham was simply describing human behavior. Markets have been overcome by greed, as is often the case in the final euphoric phase of a bull market. Risk assets, like stocks, are called risk assets because they have risk (though you wouldn't know it from the recent action in exchanges, where fear and doubt have seemingly left). In fact, CNNMoney's Fear & Greed Index has now entered extreme territory. So, while I am understanding of Jeremy Grantham's melt-up view, I find myself thinking the current situation seems more like irrational exuberance.
The reason I remain surprised about the unleashed bullishness is because stock valuations are at extreme levels. Today's valuations, when adjusted for the level of economic growth and elevated profit margins, defy comparison with any prior period since the Great Depression.
The simple fact is, investors are paying over three times the average (and almost twice as much as the prior peak) for a dollar of economic growth. Furthermore, it is happening at a time when central banks are emptying the punch bowl. We are clearly late in the economic cycle, and the outlook for growth - even if one is optimistic - is well below that required to justify such a level.
Additionally, we cannot ignore the price-earnings, price-sales or price-book ratios; rarely in the past has the market been as richly priced as it is today. True, valuations are not a particularly effective timing tool, but they greatly impact expected future returns. As the San Francisco Fed warned a few weeks ago, valuations have hit such extreme levels that the expected real returns in U.S. equities is likely zero percent for the coming decade. So, every uptick right now is borrowing returns from the future.
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Advocacy
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Compliance
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Conference
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Deadline
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Education
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Golf Outing
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In Your Neighborhood
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Meeting
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Party
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Special Event
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IT Risk Assessment Presentations
Feb. 9 and Feb. 21, 2018
Speakers presenting from CCUA, Marlborough, MA and available as Webinar
Program Details and to Register
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Credit Union Night at the Dunk
Friday, Feb 9
Dunkin' Donuts Center, Providence, RI
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IT Risk Assessment Presentations
Feb. 21, 2018
Speakers presenting from CCUA, Marlborough, MA and available as Webinar
Program Details and to Register
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CUNA Governmental Affairs Conference
Feb. 25-March 1 | Washington, D.C.
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Understanding Employee Engagement
Feb. 28 | 9:00 a.m. to 4:00 p.m.
CCUA, Marlborough, MA
Program Details and to Register
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Credit Union Employee Boot Camp
Mar. 1 | 9:00 a.m. to 4:00 p.m.
CCUA, Marlborough, MA
Program Details and to Register
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BSA Update 2018
Mar. 6 | 9 a.m. to 11:00
Speaker Presenting from: CCUA, Marlborough, MA
Video Conference Locations: CCUA Newark, Delaware; St. Mary's Bank, Manchester, NH;
Navigant Credit Union, Smithfield, RI; and Arrha Credit Union, Springfield, MA
Program Details and to Register
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Developing Great Managers - 3 part program
March 7, April 4 and May 2, 2018
CCUA, Marlborough, MA
Program Details and to Register
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HR Network Meeting
Mar. 8 | 9:00 a.m. to 11:30 a.m.
Speaker Presenting from: CCUA, Marlborough, MA
Video Conference Locations: CCUA Newark, Delaware; St. Mary's Bank, Manchester, NH;
Navigant Credit Union, Smithfield, RI; and Arrha Credit Union, Springfield, MA
Program Details and to Register
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Credit Unions Championship - Rhode Island Basketball
Mar. 11 | 3:00 p.m. - 8:00 p.m.
Ryan Center, Kingston, RI
For more details click here
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Account Administration
March 20 | 9 a.m. to 12:00 p.m.
Speaker Presenting from: CCUA, Marlborough, MA
Video Conference Locations: CCUA Newark, Delaware; St. Mary's Bank, Manchester, NH;
Navigant Credit Union, Smithfield, RI; and Arrha Credit Union, Springfield, MA
Program Details and to Register
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Developing Great Managers- Delaware- 3 part program
March 27, April 16 and May 15, 2018
CCUA, Newark, DE
Program Details and to Register
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Credit Union Employee Boot Camp - Delaware
March 28 | 9:00 a.m. to 4:00 p.m.
CCUA, Newark, DE
Program Details and to Register
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Credit Unions of Rhode Island Bowling Tournament
Mar. 28 | 3:30 p.m. - 7:00 p.m.
East Providence Lanes, East Providence, RI
For more details click here
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CU Accelerate 2018 - Washington, D.C.
April 13-15
Gaylord National Resort and Convention Center, National Harbor, MD
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Young Professionals Network Meeting - Delaware
April 16 | 4:00 p.m. to 6:00 p.m.
CCUA, Newark, DE
Program Details and to Register
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BSA Update - 2018 - Delaware
April 17 |
Two Sessions: Morning: 9:00 a.m. to 11:30 a.m. / Evening: 4:30 p.m. to 7:00 p.m.
CCUA, Newark, DE
Program Details and to Register
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Developing Great Managers - 3 part program
April 25, May 30 and June 27, 2018
CCUA, Marlborough, MA
Program Details and to Register
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The Great New England Credit Union Show - GNECUS
May 8, 2018
DCU Center, Worcester, MA
Conference Details and to Register
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Understanding Employee Engagement - Delaware
May 16 | 9:00 a.m. to 4:00 p.m.
CCUA, Newark, DE
Program Details and to Register
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Exceptional Leadership I & II- two part program
May 22 & June 12 | 9:00 a.m. to 4:00 p.m. (Part I - May 22)
CCUA, Marlborough, MA
Program Details and to Register
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Supervisory Skills
May 24 | 9:00 a.m. to 4:00 p.m.
CCUA, Marlborough, MA
Program Details and to Register
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Credit Union Employee Boot Camp
May 31 | 9:00 a.m. to 4:00 p.m.
CCUA, Marlborough
Program Details and to Register
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RTN Walk Home 2018: 5K Benefit Walk for the Homeless
June 10 | 9:00 a.m.
Event Details |
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Richard D. Mahoney Charity Golf Tournament
June 14 | 7:30 a.m. to 4:00 p.m.
Candia Woods Golf Links, Candia, NH
Program Details and to Register
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Hike-the-Hill
June 20 - 21
Washington, D.C. and Alexandria, VA
Program Details and to Register
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Stephen Jones Credit Union Charity Golf Tournament
Jun. 26 | 7:45 a.m. - 4:30 p.m.
Juniper Hill Golf Course, Northborough, MA
For More Details Click Here
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Credit Unions of Rhode Island Charity Golf Tournament
July 16 | 11:00 a.m. - 8:00 p.m.
Crestwood Country Club, Rehoboth, MA
For More Details Click Here
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Credit Union Employee Boot Camp
Sep. 19 | 9:00 a.m. to 4:00 p.m.
CCUA, Marlborough, MA
Program Details and to Register
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Consumer Lending Basics
Sep. 26 | 9:00 a.m. to 4:00 p.m.
CCUA, Marlborough, MA
Program Details and to Register
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2018 CCUA Annual Meeting, Convention and Trade Show
Oct. 10 - 12
Mohegan Sun Resort & Casino, Uncasville, CT |
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Developing Great Managers - 3 part program
October 17, November 14 & December 12, 2018
CCUA, Marlborough, MA
Program Details and to Register
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BSA Update - 2018
Nov. 8 | 9:00 a.m. to 11:00 a.m.
Speaker Presenting from: CCUA, Marlborough, MA
Video Conference Locations:St. Mary's Bank, Manchester, NH;
Navigant Credit Union, Smithfield, RI; and Arrha Credit Union, Springfield, MA
Program Details and to Register
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Credit Union Employee Boot Camp
Nov. 28 | 9:00 a.m. to 4:00 p.m.
CCUA, Marlborough, MA
Program Details and to Register
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CU Accelerate 2019
May 3-5
Boston Marriott Long Wharf, Boston, Mass.
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- Visit CCUA's
Calendar for a full list of events.
- For answers to compliance questions, call the Compliance Hotline at
800.842.1242, ext. 348.
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U.S. District Judge Claude M. Hilton 
