Data protection is definitely a hot topic at the moment. GDPR raises the temperature significantly in the UK and the rest of Europe from May this year, whilst similar legislation is in effect in the USA and was recently introduced in Australia too.
The organisations that we speak to are only too aware of the difficulties inherent in protecting their customers' data. Rarely a week goes past now without another story of a high profile data breach.
If you're holding customer data, then you're always at risk of having it stolen - and the potential consequences of a breach can be extremely serious and long term, both financially and in terms of your organisation's reputation.
In this blog post, Syntecr finance director, Jonathan Graham, explains why t
he only way you can be sure that sensitive data is not vulnerable to being hacked is not to hold the sensitive data on your systems in the first place.
The Genesys Call & Contact Centre Awards celebrate the best talent within the customer engagement world, as well as honouring the latest innovations transforming contact centres today.
The Best Security Solution Award was open to providers of secure payment and other data security and storage solutions, recognising the importance of compliance and trust within the provision of customer experience.
Syntec's Managing Director Colin Westlake commented on the win: "We are delighted that our innovative CardEasy 'keypad payment by phone' DTMF system has been recognised as best in class for security in these prestigious awards. This is great recognition for the entire Syntec team's efforts in getting this new technology both developed and now deployed in major organisations' call and contact centres internationally".
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