Everyone has one or more employees with an acidic attitude that erodes morale and has a toxic effect on work culture. Managers should identify the actions of negative people and make it clear those actions will no longer be tolerated.
Establishing policy is a solid first step; it creates a good framework. However, along with good policy, managers can benefit from practical advice that gets results day to day on the front lines! It is helpful for managers to have one-on-one coaching sessions to cover these points.
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