July 7, 2022


Partners in customer service


Debbie Coull-Cicchini on your Voice of the Broker feedback


“While we can’t control geopolitical events and meta-economic trends, we can ensure you and your customers are getting prompt, transparent communication, the insurance solutions you need and second-to-none service.” 
Supply chain disruptions. Inflation. The Great Resignation. Extreme weather events. Uncertainty over whether the pandemic is really over. The far-reaching impacts of the war in Ukraine. With six months of 2022 under our belts, it’s a good thing most of us have gotten so good at doing business in uncertain and unpredictable times.

I want to thank the 2,418 of you who took the time in the spring to participate in the Voice of the Broker survey. Your feedback is critical to helping us refine our strategic priorities, eliminate broker irritants and improve our service.
your industry insight
Brokers in the spotlight
Bethan Moorcraft of Insurance Business sat down with Brian and Erin Schryer of Kent & White Insurance and Brittany LeBlanc, business development manager at Intact Insurance, to talk about unique growth strategies for independent brokerages.

SPOTLIGHT ON CLAIMS
997 hires and counting

We’ve added almost 1000 people to our claims team nationally since January 1, 2022.

652 of those new hires have come on board in the last three months.

We’re also conducting intensive training sessions to ensure our teams have the right resources and skills to service customers and brokers. 

your education
Introduction to Personal Lines (instructor-led)
  • Introduces brokers to Intact Insurance, the advantages and savings Intact provides and our digital solutions
  • Provides an overview of Intact's personal lines products for auto and property
  • 2 continuing education (CE) credits in Alberta, British Columbia, Manitoba and Saskatchewan
  • 1.5 CE credit in Ontario
 
Vacation Trailers eLearning
  • Defines a vacation trailer, eligibility, availability of coverage and the claims process
  • Available in Alberta, British Columbia, Ontario and Atlantic
  • 1 CE credit in Alberta and British Columbia
 
Motorcycle eLearning
  • Provides the foundation for understanding motorcycle insurance, including terminology, types of motorcycles, endorsements and other coverage options
  • Available in Alberta, Ontario and Atlantic
  • 1 CE credit in Alberta
  • 1 technical credit in Ontario
your bulletins

We deliver broker bulletins weekly to your email inbox. You can always find them on the Intact Portal. Don't miss these important updates:

All Lines
 
PL Auto
 
PL Property
 
Commercial Lines
 
REMINDER: CL Quotes

SYSTEMS UPDATE:
Another catastrophic summer?
John Billis, Director, Commercial Lines, Underwriting & Loss Prevention, Intact Insurance, and Cheryl Evans, Director of Flood and Wildlife Resilience, Intact Centre for Climate Adaptation, discuss how brokers can help clients avoid the worst-case scenarios from floods and fires.