DEC supervisors are now able to login to a web-based service to get supplemental location information for 911 callers.
This service, RapidSOS, is offered free to PSAPs and uses cell phone technology to provide a more accurate location for active calls.
Because it is web-based, it is only available for supervisors now, but it will be integrated into the next CAD upgrade, coming within the next six months to one year, according to Jackie Crotts, deputy director of technology for DEC.