Volume 1, Number 12 | December 2018

New online platform to help supervisors locate 911 callers DEC supervisors are now able to login to a web-based service to get supplemental location information for 911 callers. This service, RapidSOS, is offered free to PSAPs and uses cell phone technology to provide a more accurate location for active calls. Because it is web-based, it is only available for supervisors now, but it will be integrated into the next CAD upgrade, coming within the next six months to one year, according to Jackie Crotts, deputy director of technology for DEC. Read more about RapidSOS use in DEC More RapidSOS information

‌ "When Seconds Count" Monthly Training

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DEC in the news

November in review

Congratulations to Halloween Costume Contest winners Chiquitta Branch, left, and A'ishah Robinson won a $25 gift card in the staff Halloween Costume Contest for their depiction of the characters Cosmo, Wanda and baby Poof from the Nickleodeon TV show, "The Fairly OddParents." According to Chiquitta, " We chose them because we thought it would be fun to dress up as a pair, putting the costumes together was relatively simple, and most people would recognize the characters." See more costumes

School celebration, community walk, presentations in Nov. As DEC's community outreach for 2018 is winding down, November events included One Richmond, One Book on Nov. 7-8, Barack Obama Elementary School Fall Celebration on Nov. 10, Resources for Independent Living text-to-911 presentation on Nov. 10, Sector 213 Community Walk on Nov. 14, and the Maymont Civic League presentation on Nov. 19. Thanks to everyone who helped! Suggest 2019 events for DEC to join See more outreach photos

IDT members tour Mobile Incident Command truck Members of the Incident Dispatch Team got a tour of the Mobile Incident Command truck on Nov. 20 from Bill Lawson with the Office of Emergency Management. The truck provides a mobile office with workstations, connections, cameras and more during planned and unplanned events.

October CO of the month

September CO of the Month

More photos

DEC Communicator Challenge

E.C. Harris displays the newly installed unrecorded telephone line to receive anonymous tips on illegal drug activities. Photo by Richmond Newspapers.

New monthly trivia contest kicks off Each month, the "Behind the Headset" newsletter will feature a different trivia contest. All employees who submit a correct answer by the deadline will be entered into a drawing for a prize. All contest entries must be submitted by clicking the link in the box below and entering "December Communicator Challenge answer" in the subject line. The correct answer and winner will be announced by email to all employees. According to information provided by Bonnie Hoskin, in what year was this photo of E.C. Harris taken? Submit your answer by Dec. 12.

What would you like to see in the monthly emailed newsletter? Let Karen know! Send your information for the January newsletter by Dec. 12.

‌ ‌	Richmond DEC | 804-646-5911 | www.richmondgov.com/EmergencyCommunications