We know that your insurance needs don't always happen between 9 am and 5 pm, Monday through Friday - sometimes you need ID cards at 2 am on Tuesday! That is why we are very happy to introduce you to the Rolland and Associates Customer Portal. 24/7 access to your policies including the ability to print forms and policy documents!
To visit the portal, simply click over to our website: rollandinsurance.net
and click the "Customer Portal
" button on the top right of any page.
This will take you to a new website where you will be asked to enter your email - this can be any email we have on file for you or your spouse (the one where you receive this email would be a good one to start with!).
Once the system has found you, you will choose to be sent a code to either the mobile number we have on file or the email. You will never be issued a password but will always be given a new code any time you log in. Enter that code and you'll be logged in.
Once in the portal, you will be able to:
View policies – you can view all your policies and better understand your coverages.
Download ID cards – On the go and forgot your card (like a traffic stop)? No problem! Policy holders can retrieve ID cards to display on their mobile device, or print for safekeeping.
Request changes – Policy change requests are logged immediately and sent to our agency.
Update information – Moving and need to change your mailing address? You can update all your information directly and at your convenience.
Share policy documents – Client documents can be downloaded to print or save. Best of all, document sharing works in both directions. You can also upload documents securely and conveniently.
We hope this tool will be useful for you for times you may not be able to reach us directly but as always, we are more than happy to hear from you directly as well!