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The ADA says service animals must be under control at all times, either with a harness, leash, or tether, unless these things get in the way of the animal’s job or the person's disability makes them hard to use. If the person can't use these devices, they must control the animal with their voice, a signal, or another way.
Public entities can only ask a service animal to leave if:
1) the dog is out of control and the person can't get it back under control, or
2) the dog is not housebroken.
If the animal is asked to leave, the person can still go into the place without the animal.
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