Resources for Your Patients About Appropriate Antibiotic Use

The U.S. Centers for Disease Control and Prevention (CDC) reminds providers each year to raise awareness about proper antibiotic use.

Check Out Our New Product Enhancements for 2026

Our 2026 Product Enhancements Guide is available to help you understand changes to our products in the coming year.

Louisiana Blue Partnering with TREND Health Partners

Louisiana Blue will be partnering with TREND Health Partners to help in our payment recovery process.

Updated ER and Urgent Care Requirements

We are making changes to our our claims process for urgent care and emergency room physicians effective Jan. 1, 2026.

Preparing for 2026 HEDIS Medical Record Requests

Here are some notes to help you prepare for the upcoming 2026 medical record review process.

2026 Pharmacy Benefit Changes

Louisiana Blue will implement several drug coverage changes in 2026.

2026 Holiday Schedule for Carelon

Jan. 1 - New Year's Day
Jan. 19 - Martin Luther King Jr. Day
May 22 & 25 - Memorial Day
June 19 - Juneteenth
July 3 - Independence Day
Sept. 7 - Labor Day
Nov. 26 - Thanksgiving
Nov. 27 - Day after Thanksgiving
Dec. 25 - Christmas Day

What Can iLinkBlue Do For You?

Learn more about some of the features of our secure, online tool iLinkBlue.

Medical Policy Update

We regularly develop and revise medical policies in response to changing medical technology. Benefit determinations are made based on the medical policy in effect at the time of the provision of services. Please view the following updated and new medical policies, all of which can be found on our Provider page at www.lablue.com/providers, under “Medical Management,” click “Medical Policies.”

Important Contact Information

Authorizations

See member’s ID card

BlueCard^® Eligibility

1-800-676-BLUE (1-800-676-2583)

FEP 1-800-272-3029

Fraud & Abuse

1-800-392-9249

fraud@lablue.com

Provider Relations

provider.relations@lablue.com

iLinkBlue & EDI

EDIservices@lablue.com

1-800-716-2299, Opt. 3

PCDM

1-800-716-2299, Opt. 2

Customer Care Center

1-800-922-8866

Claims Filing Address

P.O. Box 98029 Baton Rouge, LA 70809

Past Issues of Provider Newsletter

The content in this newsletter may not be applicable for Blue Advantage (HMO) and Blue Advantage (PPO), our Medicare Advantage products and provider networks. For Blue Advantage, we follow CMS guidelines, which are outlined in the Blue Advantage (HMO) | Blue Advantage (PPO) Provider Administration Manual, available on the Blue Advantage Provider Portal through iLinkBlue (www.lablue.com/ilinkblue).

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).