December 2020 eConnection
news for IPN provider offices
Happy Holidays
This year may look a little different for the holidays but now is a good time to get creative. How about cooking food and delivering it to family and friends? Hosting a Zoom party? Or simply celebrating with a smaller group of people?

Whatever the choice, Centers for Disease Control and Prevention (CDC) has recommendations for staying safe. Click the link below to read about small gatherings and traveling safely.

Run-Out Repricing
IPN is providing run-out repricing services for following terminated groups:
For more information related to these terminated groups, please contact the payor's customer service at the phone number listed on the insured's identification card.
Payor News
PacificSource Communication Update
For information about PacificSource's action plan, coding guidelines, provider relief plans and FAQs, click here.
Cigna Communication Update
Claim Appeals and Reconsiderations
On November 20, Cigna released a new feature on The new feature allows participating medical providers to submit claim appeals or reconsiderations, as well as check status of existing submissions.

The attached document outlines the step-by-step instructions for providers.

CAQH for EFT enrollments on EnrollHub 
As of November 9, Cigna no longer participates in the Council on Affordable Quality Healthcare® (CAQH) EnrollHub for electronic funds transfer (EFT). Providers who have been using CAQH EnrollHub will need to:

  • Confirm EFT enrollment eligibility with Cigna website access manager (To identify website access manager, call 800.853.2713);
  • Log in to > Working with Cigna > Electronic Funds Transfer > Enroll in Electronic Funds Transfer (EFT) Options to perform these EFT enrollment activities;
  • Register for; and
  • Use exclusively to enroll in EFT or request changes to existing EFT enrollment

Centers of Excellence for hospitals - 2021 designations
Cigna's annual evaluation for patient outcomes (quality) and cost-efficiency for the Centers of Excellence (COE) program for hospitals is complete. On January 1, 2021, Cigna will update the provider directories ( and with hospitals’ 2021 COE status and profile information for up to 18 inpatient surgical procedures and medical conditions.

The COE methodology can be found here: Centers of Excellence Program 2020 Methodology

Coverage Policy Update
Effective for claims with dates of service on or after February 15, 2021, the American Medical Association, will be replacing the temporary Category III electrocardiogram (ECG) codes (0295T, 0296T, 0297T, and 0298T) with new CPT codes. As a result, Cigna will add the new CPT codes to the Ambulatory Electrocardiographic Monitoring (0547) medical coverage policy. This update will also be included in the First Quarter 2021 issue of Cigna's Network News.

For information about Cigna's interim billing guidelines and FAQs, click here.

Network News
The Fourth Quarter 2020 issue of Cigna's Network News can be found here.

To receive Cigna Network News directly, Sign up at

Virtual Care Reimbursement
Effective January 1, 2021, Cigna will be implementing a new Virtual Care Reimbursement Policy for commercial medical services.

Read more in this Quick Reference Flyer or refer to this site.
IPN Contact Information
(P) 208.333.1513 or 866.476.1076 | (F) 208.433.4605 | (E)