We're adding scheduling functionality to the backoffice, and expanding the existing functionality within ThunderPOS for windows. This will be included with the first feature update of 2021. Early screenshots of the backoffice version of scheduling are shown above and below. Within this, you'll be able to add and edit appointments, delete them, and set up the items and customers associated with them.
When on a computer, you can move appointments either with drag and drop with the mouse or through editing them as shown above. For a phone, you'll need to use the click and edit interface, as dragging will not work in the same way on these devices. Either way, you'll be able to manage any scheduled resources you have, whether they are things like play time or services like haircuts or repairs.

We are also revising the way items work with the scheduler. In the current release of ThunderPOS, you can have a single quantity of a new item associated with an appointment, and add it to the invoice from the scheduler.

With this update, we will allow for an invoice worth of items to be linked to the appointment, very similar to how repairs work. You'll be able to add these either through windows or through the backoffice. This update will be both for those on the cloud and those on local servers.
Physical Inventory
It's that time of year again! While some of our customers do frequent physical inventories and spot checks, we know some are only able to do this once per year, and most often this is right around the first of the year.  

Luckily, ThunderPOS is there to support your physical inventory check efforts!

First, you do have options for hardware that will make a physical inventory easier. Most notably, the inventory batch scanner from Cipherlab that we offer will allow you to disconnect from the system, scan many shelves worth of product, and then bring them back into the system. If you want to utilize this method, contact sales for more information on this scanner.

To initiate a physical inventory, go under the activities menu, then to Physical Inventory. This will only be available when logged in either as an administrator or as someone with the physical inventory permission.

You'll then need to select the departments and categories you want to inventory. Only items that are within both the departments and the categories you select will be counted.

Then you will need to actually perform your accounts. For information on this in more detail, see either the manual or the tutorial video on our Youtube page, but there are three basic options - the batch scanner mentioned above, using a traditional scanner and either bringing the items up or using a bluetooth wireless scanner, or exporting a count spreadsheet and importing back in after inputting the numbers there.

Once you're finished, you'll get a discrepancy report that will show you the difference between what the system had going into the process, and what you've scanned. You'll want to save this for accounting purposes, and also review it as it may make an error obvious, such as a missed or double-counted shelf.

To finalize the inventory, hit the "Finalize and Update Inventory" button. This will set your quantities on items to the number you have scanned. This includes setting anything in the selected departments and categories that was not scanned at all as having 0 quantity.

If you have an inventory that you want to abandon, then click "Cancel Inventory Process". This will back out of the process entirely without changing your stock quantities in items.
The current version of the software, available for supported users, is 5.9.0. To get back on support, or to upgrade to phone support from email support, contact sales at (919) 387-7597 x100. If you are not on phone support, and you call, a response will be sent to the email address on file. You can also buy a support incident from our website.

As a reminder to users of Windows 7, Microsoft's support of this version of Windows has ended as of January 14th, 2020. We highly recommend getting onto Windows 8.1 or 10 if you are on Windows 7. Versions of ExtremePOS, Musicware, Praiz, and ThunderPOS 4.0 and above should all be compatible with Windows 10; versions before 4.0 were sunset for support as of the end of 2019.

If you are on a version older than 4.0 that has been sunset, you can contact sales for information on purchasing an update.

We will be closed on Thursday, December 24th and Friday, December 25th for Christmas, as well as January 1st 2021 for New Year's Day..