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In Case You Missed It: Webinar Recording

We hope you had a chance to join our last Varsity University session of the year! In case you missed it, you can view the webinar recording on our YouTube channel. Patrick Ciccarelli took a deep dive into Microsoft Copilot, which refers to Microsoft's AI companion that spans all of Microsoft's applications and experiences. If you're interested in learning more, please contact Patrick directly for a consultation.


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New Year, More Varsity University!

Kick-off the New Year and join us for an educational webinar that follows the transformative power of Artificial Intelligence in the Nonprofit sector. In a world where every effort counts, harnessing the latest technology is crucial to maximizing efficiency and amplifying impact. "Ignite Your Impact In 2024: AI Applications To Consider" will take place on January 24th at 11:00am (Pacific). Be sure to lock in your virtual seat!


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Tech Tips For Microsoft Apps: SharePoint

In the ever-evolving landscape of digital technology, Nonprofit organizations in California are at a crossroads. As they navigate the complexities of modern data management, the choice between traditional file servers and contemporary solutions like SharePoint Online has become increasingly pivotal. This blog series delves into the key differences between these two systems, highlighting how SharePoint Online, a part of the Microsoft 365 suite, can revolutionize the way nonprofits handle information - and much more.


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Varsity Company Updates

Service Team Updates: This team hit a milestone with the fastest response and resolution time in 2023. After a concerted effort over the past 6 months, your support team has hit new milestones with their service metrics with response times as low as 4 minutes and resolution times closing in on 30 minutes. A great effort by the team to continue to improve the experience with measurable results. Thanks to our remote support and IT Ops team. 


They also had a year-over-year increase in customer satisfaction ending the year with an overall score of 98.6. We also have 5-star reviews on Google and several 5-star reviews on Clutch. A huge thanks to you, our customer, for providing us feedback so we can continually improve our operation.


Investing in Our People and You: Training investment continues in 2024. In 2023, we recorded the highest investment in labor hours towards training in our history. With nearly every employee from service to sales completing training. In particular, our IT Ops team has started the training and certification process for using automation tools and scripting from Microsoft 365 Power Automate and Power Apps. We plan to make this a top priority in Q1 '24 along with the use of Microsoft Copilot AI tools for automation techniques.


In Q4, the service team made a big step forward in piloting a new IT documentation tool. That tool moves out of the phase I pilot into a broad rollout in Q4. The current plan is to move and standardize our documentation using the new application. We expect to have 1-2 customers completed each week and should have 100% completion by Q2 '24. 


Customer Adoption of 100% Cloud and Microsoft Security: We are incredibly thankful to those clients who signed off on the move to 100% cloud and the adoption of new security technologies. More than 50% of customers adopted our recommendations on security. And 94% of our customers have made the move to 100% cloud making Varsity a cloud-first service provider. Thank you for working with us and trusting us in your important strategic decisions for your organization!


-Patrick Ciccarelli, CEO & Founder

What Our Clients Are Saying

"At my workplace, we have been working with Varsity Technologies for almost 20 years and they have always been very professional and helpful. We are one of their clients with several locations."


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Varsity Company Updates & News

Varsity Recently Won A Clutch Global Award


Clutch, the leading global marketplace of B2B service providers, released a new award for the top 10% of Clutch Global winners, a designation that recognizes companies across the world for their industry expertise compared to other companies that are in their line of service. Varsity is proud to make this list!


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Tech Trivia: Play For Your Chance To Win


Congratulations to our recent winners! Here's your next question: What is the percentage increase in productivity for those using Artificial Intelligence in their workplace? Email jchouinard@varsitysf.com with your answer for a chance to win a Gift Card!



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