|
As we wrap up the holiday season, we want to extend our heartfelt appreciation for your contributions to our shared success. Your dedication has been instrumental in an extremely successful 2023.
Wishing you and your loved ones a joyful and relaxing holiday season. May it be filled with laughter, warmth, and moments of well-deserved rest. Thank you for being an integral part of the Service Logic family.
Happy Holidays!
| |
|
Controls Business Leader
Peer Forum
| |
|
Controls Business Leader Peer Forum took place December 4th-7th in Austin, TX.
This two-day event was facilitated by Al Lindeman, who brings over 30 years of insightful experience. Day 1 participants were deeply immersed in the exploration of 'Paradigm Shifts in Leadership,' unraveling nuances and overcoming personal biases to significantly enhance decision-making among leaders.
On Day 2, we delved into an in-depth examination of 'Industry Hot Topics,' providing a platform for discussions, brainstorming, and consolidating best practices. The extensive conversations covered crucial success factors in building a robust controls service business, effective strategies for staff development, and best practices in project and service expansion. This event has not only enriched participants with knowledge but also equipped them with valuable insights garnered from these compelling sessions.
Thank you to our participants from American Energy Management, CTC Building Solutions, Airstron, Delta Building Technologies, Commercial Mechanical CMSS, Yale Mechanical, CMS Controls, Hawks Company, HSA Mechanical, Huckestein Mechanical Max Air, Engineered Cooling Services, BAS Tech, Diversified Thermal Services, Electronic System Services Inc, Air Force One.
| |
|
Project Sales took place December 10th-14th in Charlotte, NC.
The objective of this program was to provide an industry-leading training program for Project Sales Representatives focused on developing long-term client relationships within local markets.
The training emphasized project selling skills utilizing the full breadth of company capabilities (i.e. capex planning, account management best practices, energy services, etc). This program required sales associates with the capabilities of developing solutions and presentations up to and including the “C-Suite Level” within a client’s organization. Associates utilized a team selling approach including management, maintenance sales representatives, and energy expertise of the organization, along with strategic account selling concepts. Central to this training was an understanding of Service Logic, encompassing its operating companies, culture, tools, training, and resources available to selling individuals, all of which served as the cornerstone for ensuring their success.
Thank you to our participants from Air Force One, AirTight Facilitech Airstron, Midwest Mechanical, PSR Mechanical, Yale Mechanical, Gentry Service Group, Max Air, Piedmont Service Group, Engineered Cooling Services, Tolin Mechanical, American Energy Management, Commercial Express HVAC.
| |
|
Leadership Webinar Series
Strategic Thinking
Host: Steve Gardiner
Attendees had the opportunity to explore the strategic thinking processes employed by some of the world's most renowned strategy experts. Throughout the session, participants engaged in the active creation or refinement of their organizational strategies by addressing fundamental questions. These included considerations of what the organization aimed to be known for, strategies for growth, adjustments in activities, identification of major obstacles, and an evaluation of changing customer dynamics and future preferences. The webinar provided a valuable platform for participants to apply strategic thinking concepts to their specific contexts, fostering a deeper understanding of effective strategic planning.
| |
|
ThermaClear Announcement
Webinar
Host: Don Clark
ThermaClear® is now available to all Service Logic Business Units to help our clients achieve energy reduction and sustainability objectives.
Service Logic Strategic Services has signed a Preferred Partner Agreement with ECM Technologies (ECMT), the manufacturer of ThermaClear®. ThermaClear® is a proprietary nano-fluid formulated to optimize refrigerant performance by addressing the problem of oil fouling, which causes efficiency loss in most HVAC systems resulting from oil buildup in the condenser and evaporator coils.
This refrigerant additive is easily installed in DX and Chiller systems and has been independently validated by 3rd party professionals to reduce operating costs by 15% - 20%.
ThermaClear® has been installed in over 25,000 tons of air conditioning condensing equipment ranging from 1-ton air-cooled split units to 1,600-ton water-cooled chillers. Their most notable client to date is the City of Phoenix, which awarded a $2.5 million contract for full-scale ThermaClear® treatment of the city’s estimated 12 million square feet of conditioned space including Sky Harbor Airport.
Service Logic’s partnership enables all business units the ability to purchase ThermaClear® at ECMT’s best price and to be part of a Preferred Supplier Network (PSN) that can resell and install the product. In addition, it is anticipated that leads will be forthcoming as a result of ECMT marketing. Initial marketing will highlight ThermaClear® recently receiving the prestigious International Facility Managers Association (IFMA) Innovation Award.
| |
|
Professional Service
Coordinator
| |
|
What to Expect:
Successful service companies are constantly striving to increase their business, raise customer satisfaction levels, and improve profitability. One highly effective way to do this is by raising the skill level of the Professional Service Coordinator or Dispatcher. This often-overlooked role may be responsible for more after-market contact and customer satisfaction than any other single position in the company. Effective Service Coordinators can improve company operations with optimal resource scheduling, reduced callbacks, improved staff and customer relationships, and increased renewal or referral business. To be most effective, however, Service Coordinators need a broader set of skills than just telephone and technical strengths which are often the basis for their initial hiring and job training.
The Professional Service Coordinator training class addresses that need with a comprehensive training program designed to improve understanding and raise their skill level in four key areas relating to the Coordinator’s job: Sales, Customer Service, Operations, and Technical awareness. Enhancing skills in these important areas will help Service Coordinators graduate to a higher level of effectiveness and professionalism that can raise their job satisfaction and dramatically increase their contribution to the organization’s continued success.
Who Should Attend: Service Coordinators or Service Dispatchers
The Professional Service Coordinator will take place in Washington, D.C. on February 27th - 29th, 2024.
Formal registration along with hotel and travel recommendations will be sent out on January 12th!
| |
LEADERSHIP WEBINAR SERIES | |
|
Leadership Webinar Series
Change Management
Host: Mark Auer
In today’s marketplace, you need to be prepared for change. Whether it’s increased product offerings, undertaking geographic expansion, or dealing with unexpected manpower constraints, change is inevitable.
Key Learning Objectives:
- Recognize the unique communication challenge change initiatives face in today’s workplace
- Identify the single most important reason change initiatives fail
- Understand the change process and the actions you can take to facilitate a change initiative.
| |
|
TAKE A TOUR OF THE NEW
EDGE PORTAL
| |
|
Join us for an exclusive 1-hour Virtual Demonstration of the All-New EDGE Online Training Platform. Get a first-hand experience of our new user interface and explore cutting-edge content from leading providers like Interplay Learning and Smart Buildings Academy.
Why Attend?
-
See What's New: Witness the latest updates and features.
-
Maximize Learning: Learn how to navigate the platform effectively and plan your technicians' learning paths for skill enhancement and talent retention.
-
Exclusive Preview: Be among the first to glimpse the All-New EDGE Intranet – your gateway to sharing best practices and resources, elevating our industry leadership.
Elevate Your Team's Skills with The EDGE. Don’t miss this chance to stay ahead in the industry with the EDGE team's insights.
| |
|
HAVING TROUBLE WITH YOUR
EDGE LOGIN?
| |
|
WE CAN HELP!
Please contact us at EdgeSupport@ServiceLogic.com
| |
KNOW SOMEONE WHO NEEDS TO BE ADDED TO OUR EMAIL DISTRIBUTION? | | | | |
