2020 brought us a big windfall from the residential “forced staycation”.
It also brought a lot of pain in impatient consumers, product shortages, awkward meetings and ongoing labor challenges. Planning got thrown out the window as everyone struggled to keep up.
Power up! No question that every company is ending the year with plenty of fatigue. It’s time to regroup and make a plan for the coming year.
Make a list of 2020s biggest issues – and fix them! Find out what keeps your team from being more productive. Eliminate persistent roadblocks. Fire customers who constantly complain.
Invest in your crew. Bring your leaders together and re-commit to your company values. Complete performance reviews for every employee on your team. Really take time to ask for and listen to suggestions for improvement.
Go for the “green light” projects. What makes your company unique? What can your team do better than any other firm in your market? There’s plenty of competition out there (and more entering every day). Maximize your success by using your strengths to your advantage. Stop saying “yes” to work that doesn’t fit. Train your team to understand what types of customers and projects you want to take.
Get your team to buy-into selling upgrades and add-ons. This is the easiest way to grow your bottom line, but often fails from lack of effort. If the market softens a little, you’ll be glad you have something to fall back on. Is your team equipped to sell add-ons effortlessly?
The Team at North South Supply