Dear Valued Broker,
We recently informed you of upcoming changes and temporary modifications as we get ready to go live with our system upgrade on June 28. We wanted to provide additional information and clarification regarding broker commissions.

Part of the temporary modifications that will be taking place will include a delay in all broker commissions, not just in off-exchange individual plan commissions as previously communicated.

Please take a look at the adjustments below:
  • Off-exchange individual plan commissions will be paid out on August 10 and will include June and July commissions.
  • All other commissions:
  • June commissions will be paid on June 24 and will include payment for June 1 through June 24.
  • Payment for commissions starting June 25 to August 10 will be paid on August 10.

We apologize for any inconvenience this may cause. If you have any questions, please contact your sales executive or For more detailed information about the system upgrade please visit


Devin Farrell
Director of Sales Strategy and Provider Relations