When speaking with a person living with dementia, consider these practices:
▶ Avoid correcting or criticizing. Connect instead; their reality is real to them, and we need to step into their world. Redirect and move on if needed.
▶ Be aware of your feelings & body language. Your tone of voice, body language, or other non-verbal signals may communicate a negative attitude and make the person anxious. Be friendly, kind, and relaxed with your tone and facial expressions.
▶ Be patient. Leave time for their response. Don't ask too many questions or offer too many choices at one time.
▶ Offer a guess. If they’re having trouble with a word, offer a guess.
▶ Avoid quizzing. Try not to ask “remember when?” or put the person on the spot.
▶ Be specific. Avoid vague statements. Use specific words (instead of saying, "I'll get it," say, "I'll answer the door.")
▶ Turn negatives into positives. Instead of saying no, offer a neutral answer or alternative option.
▶Say "person living with dementia." Avoid negative phrases such as "suffering with dementia" or "dementia person." Make sure to put the person first.
▶ Learn more: Mayo Clinic article, Alzheimer's Association article, Teepa Snow Positive Approach to Care YouTube Channel or join us at a Dementia Friends Session.
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