JUNE 2020
June 9th is Primary Election Day in Atlanta
Look for the MOST on the ballot
The MOST is a 1-cent sales tax applied to generally all retail sales of goods purchased and taxable services performed within the City. It is one tool the City uses to finance the federally mandated Consent Decrees (Clean Water Atlanta Program) to replace the City’s aging water and sewer infrastructure and improve water quality while keeping water and sewer rates lower than they would be otherwise. 

This not a new tax; it is reauthorizing the existing 1-cent tax . 

The City estimates that the MOST has helped to stave off a 25% increase in water and sewer rates. The MOST makes sense for our City. Since 2004, the MOST has generated more than $1.876 billion to help ensure Atlantans a future of clean, safe drinking water and environmentally sound wastewater treatment.

To see videos on water and sewer projects supported by MOST funding, click play below.
Storyboard produced and written by Keith Whitney.
Customer Service During the CODVID-19 Pandemic
DWM has adjusted operations and services to continue to ensure the safety and health of our employees and customers during the COVID-19 pandemic. We will continue to provide safe, quality drinking water and sewer services through our treatment plants and field operations. We understand that access to water is paramount to maintaining good health. Therefore, DWM has temporarily suspended water disconnections until June 30, 2020. We encourage all customers to follow the CDC guidelines to remain safe and healthy and to contact your medical provider if you feel ill. For assistance with payment arrangements, water service applications, and water/sewer repair requests, contact a customer service specialist at 404-546-0311 .
Increased Water Usage and Payment Information During
COVID-19 Pandemic
During the current COVID-19 public health pandemic and shelter-in-place order, you may experience increased water consumption as you find yourself running the dishwasher and washing machine more frequently and doing more household chores. This may result in an increased water bill.
 
If you are having difficulty making payments, you may qualify for assistance. Please visit https://www.atlantawatershed.org/care-and-conserve/ for more details. If you would like to make payment arrangements, please call ATL311 at 404-536-0311, and a customer service representative will be able to assist you.
 
Our Walk-in Centers are closed to the public, but there are alternative methods to pay your water and sewer bill: Western Union; online payments at  payatlwateronline.com ; Atlanta City Hall-DropBox; or mail checks to City of Atlanta, P.O. Box 105275, Atlanta, GA 30348. For more information, go to  www.atlantawatershed.org/increased-water-usage-during-covid-19-pandemic/ .
Water Quality Report is Now Available




Watershed Management is proud to present the 2019 City of Atlanta Water Quality Report. The report details the source of Atlanta’s drinking water, its components, and how our water measures up to standards set by regulatory agencies. We thank you for your support in our mission to provide clean, safe drinking water to all of our customers.

Click here to download the report.
City of Atlanta Water and Sewer Appeals Board
If you are not satisfied with the outcome of your billing dispute or adjustment request, an appeal to the City of Atlanta Water and Sewer Appeals Board may be requested per City Ordinance Section 154-29 within seven days of the Department of Watershed Management’s dispute resolution decision. The Water and Sewer Appeals Board is a group of citizens appointed by the Atlanta City Council to conduct hearings to review the dispute. You have a right to an appeal only after your bill has gone through the formal dispute process and a decision has been rendered. Visit https://www.atlantawatershed.org/adjust-dispute-appeal-my-bill/ .
Have you completed your Census?
You can complete the census online, by phone, or by mail. If you need help you can visit  www.atlcounts.org  or call us 404.546.7502.

Filling out the census is easy, safe, secure and necessary for our community to receive the funding, representation, and resources it deserves.
ATL 311 Non-Emergency City Services
Don’t Be A Victim
Sunny skies and warm temperatures will undoubtedly be calling on Atlantans to leave their homes and hit the road to good times this summer. Rest assured, it also brings opportunistic criminals outside to see what they can take from’ unsuspecting victims. Auto thefts and car break-ins can ruin any outdoor adventure – but many of these crimes are easily preventable. Slider crimes are a type of crime that occur quickly when thieves “slide” into the cars of distracted drivers who may be pumping gas or leave their car unlocked while going into a convenience store. APD asks that when you stop to get gas or make a quick stop at the ATM for your road trip, lock your car door, take your keys with you and pay attention to your surroundings. Leaving your car unlocked or leaving your keys in the car and not being aware of your surroundings is a sure way to become a victim. If you see something suspicious, call or text 9-1-1. Together we can keep the city safer and get criminals off the streets.

For more crime safety tips, see the slider crime PSA on YouTube or follow us on our Facebook page at https://www.facebook.com/AtlantaPoliceDpt .
Does DWM Have Your Correct Contact Information?
Do you have a new email address or phone number? Do you want to receive DWM emergency notifications by phone, email or both?

The City of Atlanta Department of Watershed Management is doing what matters. We want to be able to reach you with information you need to know.

Please  click here to ensure that we have your correct contact information for our database and let us know your communication preferences.