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Teaching Customer Service Excellence And Etiquette Savvy

Hello Arden,


I had a lot of fun sharing dining etiquette and table manners tips with anchor Laynie Erickson with KNDU/KNDO TV. She put together a fun segment. See if you learn anything.


With our bellies full from Thanksgiving, we head now into the next group of holidays – Hanukkah, Christmas, Kwanzaa and winter solstice. Are you ready for the holiday mingling, dining and conversing? If you could use a little guidance join me for the virtual Essential Etiquette for Personal and Professional Success class on December 4 from 1:00 to 4:00 p.m. PST. I have a few spaces left for this rare class offering.


Can’t attend the class? Here’s a blog post with tips on mingling like a pro even when you dread talking to strangers. And if holiday attire has you scratching your head, read the dress code tips below in Etiquette Quick Tips.


Best regards,

Happy portrait of three diverse friends in Christmas attire clinking glasses of champagne celebrating in studio yellow isolated background

Etiquette (Almost ) Quick Tips


Holiday dress codes can be confusing. Here’s a primer for the two most common seasonal dress standards.


Many holiday parties call for cocktail attire. For women, or those who want to express their feminine side, this includes a cocktail dress (dresses that fall just above or just below the knee, typically known as a little black dress), a dressy pantsuit or skirt and elegant top. Cocktail attire for men, or folks who are drawn to more masculine apparel, the category includes a dark or mid-grey suit with a dress shirt worn with or without a tie. Dress shoes for both are appropriate. Avoid wearing athletic shoes, flip flops or outdoor boots.


If the invitation states festive attire, it means elements of cocktail attire but a little more sparkly, jewel toned or textured. For example, women can wear a luxe pantsuit, a sparkly top and textured or satiny skirt or sequined dress. Men can dress up cocktail attire with a holiday themed or colored bow tie, tie or pocket square. A textured suit would also be appropriate. You may skip the suit entirely and pair dress pants with a festive or colorful sweater or velvet blazer.


When in doubt ask the event organizer for help.


Get more etiquette tips and information from Arden's book, Spinach in Your Boss's Teeth: Essential Etiquette for Professional Success.


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Etiquette and Customer Service Seminars


Looking for a training or presentation to ensure your employees are polished, professional and successful at work? Consider a virtual or in-person business etiquette, Communication Styles or customer service training for your team. Arden Clise covers a variety of topics that will have your staff laughing, learning and longing for more.


Contact us today to discuss your needs and we'll provide a customized presentation that is sure to please.

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