First of all, I would like to express my gratitude to each and every one of you for being a loyal customer. Your faith in my abilities to care for your technology is so much appreciated.
I would like to take a moment to let you know the very best ways to reach me when you need assistance.
My customer base is large and diverse, and very creative in how they reach me. I have always tried to be very flexible and respond to the requests, no matter how they come to me. But it is becoming a challenge to keep up with it. The requests come in many forms: phone, email, my online calendar, my website contact form, text messages, Facebook instant messages, even through Instagram.
I have a client tracking system that tracks EVERYTHING for each of my clients. Requests, system information, invoices, payments, and proposals. This client tracking system is where I am most productive in getting back to you. It is important that all of our correspondence goes through this system.
Text messaging, Facebook instant messages, or any kind of social media, does not integrate with my system. These methods of contact require me to manually open a ticket in my client tracking software, and copy and paste your request into it. It seems small, but it takes about an extra 5 minutes per request to do this. I get a few dozen requests per day, about 1/2 through text or social media. So if you do the math, I can be spending an extra hour or so every day doing a task that is easily automated, by using the right contact methods.
So, this is how I DO want you to contact me:
Phone - if you leave me a voicemail, I can easily forward the voicemail to an email that goes to my tracking system.
My online calendar
- If you are calling or emailing me to make an appointment, sometimes we can go back and forth several times to find a date that works for both of us. My
has my full schedule, and in a matter of a few minutes, you can set an appointment that works best for you.
ALL of the above methods forward the request directly to my client tracking system. I also get a text message letting me know of your request.
This is how I DO NOT want you to contact me:
Text message - text messages come with the expectation that the other person will respond back to you right away. That is not always possible for me to do. If I am on the phone or with a client, I cannot take my focus away from that to respond to a text message. I also have no way to forward a text message to my client tracking system. I can no longer respond to text messages, and I would be forever grateful to everyone if you no longer use this means to get in touch with me.
Facebook Instant Message (or any other form of social media) - this too is cumbersome for me to forward into the client tracking system.
Thank you so much!!!!!!