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What is Diversion?
Diversion is a client-driven intervention that aims to prevent unsheltered homelessness, avert stays in a shelter, and ensure that experiences of homelessness are as brief as possible. The goal of diversion is to help a person or household that has recently lost their housing promptly find safe alternative housing rather than enter an emergency shelter or experience unsheltered homelessness.*
How Does Diversion Work?
Through interactive, problem-solving conversations with the client, staff seeks to:
- understand what caused a person’s housing crisis;
- explore potential immediate solutions to the situation; and
- help them pursue a solution(s).
The idea is to immediately get the client into a safe housing alternative, be it short- or long-term. Some options may include:
- a return to family or a negotiated return to their previous housing;
- short-term, non-shelter accommodations;
- apartments or homes (including shared housing).*
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