Do you experience seasonal climate changes? If you are in the northern hemisphere, I bet you are already feeling the warm weather grooming rush. One week you are slow, then suddenly the sun comes out. The temperature begins to rise. Instantly, your phone starts to ring off the hook.
Let me ask you this.
- Are you staffed to handle the load?
- Are you going to be working 12 hour days, six days a week and still not get caught up?
- Are you booked out solid for 4 weeks or more?
- Are clients and potential customers getting frustrated or even angry because you can't book them as quickly as they'd like?
If you answered "yes" to any of those questions, you're not alone. When the spring rush hits, groomers are in short supply everywhere!
Finding qualified help is the #1 problem for most business owners.
How often have you advertised for a new bather or groomer and have been able to fill the job immediately? Hardly ever, right? Even after you've filled the position, how often has that person been able to perform that job without any guidance or direction from you?
If yours is like most grooming salons, it's next to impossible to hire the ready-made job applicant. It's rare to find a person who will be everything you need, right away. Even if you do find great candidates, it's still going to take work to bring them up to speed. To bring them in line with the way YOU do things in your business. To teach them your culture.
Finding the right people to build your team is always the most challenging part of running any business.
Training is at the heart of all great employees. Unfortunately, training takes time and effort. Both of those equate to money out the door. One of the most frustrating things for any business is to go through the training process only to have the new hire leave shortly after training has been completed. However, if you're going to run a business that has any growth, you're going to need to hire help.
How do you find great job candidates who will stay with you? I'm not just talking bathers, groomers, and stylists. I'm talking about anybody that would add value to your business and your team.
I wish there was a simple and clear-cut answer to this very old problem. There's not.
The best way to get started down the hiring path is finding job candidates with potential. Here are a few things I always think about when looking at prospective job candidates.
Where to Find Them
You are going to need somebody who understands that working with dogs takes WORK. A lot of work. I look for proof that they are willing to work. Willing to commit. I scan their resume for clues.
I have found that some of our best employees and students come from a more rural background. Being brought up on a farm always teaches valuable work ethics. Many times, they will have 4H in their background. Being active with horses or dogs is also a positive attribute. So is someone coming from a veterinarian clinic, animal rescue, or any professional pet-related background.
Students and Recent Graduates
Look at attendance records and GPA, not just a certificate or diploma. Check their extracurricular activities. Was s/he in band, sports, or Student Council? These things will indicate how disciplined and focused a job candidate will be. It will also tell you if that person has worked as part of a team.
Previous Job Experience
Check prior work history. Does the candidate have the experience or skills to do the job? Do they have any previous professional experience working with animals?
Here's a list of traits that make a great new hire. Look for these behaviors during the interview and during their initial trial period.
- They listen with intent.
- They are confident but not arrogant.
- They have the ability to express themselves.
- They ask questions.
- They are motivated to improve their current skill levels
- The understand directions.
- They have the ability to focus.
- They have organizational skills.
- They have the ability to prioritize tasks.
- They are willing to try something new.
- They are open and receptive to constructive criticism.
Here are a few tips when it comes to evaluating a new candidate.
- Ask for references and call them.
- Treat everyone with respect.
- Look for attitude - hire based on potential.
- Learn to trust your gut.
- Look for a warm smile.
Once you have a new team member, it's up to you to provide the training that will guide them. Every salon is slightly different. You want your new hire to succeed. That means you are going to have to put in some effort. They need to be clear on your rules and expectations. Ideally, these rules and expectations will be printed in an employee manual - even if it's only a few pages!
Observe how they work. Even with the most basic tasks like answering phones or washing dogs, many new hires need to be gently coached. Even if their skill level is weak, if they have the right attitude, you will be able to train them quickly. But you must understand where they are in their current level of training. And the only way to learn that is by having them demonstrate their work.
Books and videos can be extremely helpful to the training process, as well. But don't just assume they are reading and watching the material - and understanding it. You will still need to observe them carefully for the first few weeks, making sure the information in the books and videos is being correctly implemented.
I learned a long time ago that I prefer to cultivate my own team from scratch. That way they learned our culture. Our expectations. They came without a lot of baggage we need to change. If I was fair with them, in return, they were fair with me, staying with my team for years.