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If you doubt authenticity of an email, phone call or text message from a member of the Bank or any organization or company that contacts you requesting access to confidential information or asking you to take action that is not common practice, end the call or do not act on the email or text message (do not click on links or attachments). This gives you the opportunity to call the Bank directly at 888-923-5664, or the organization or company directly, to verify any requests or suspicions.
Don't be fooled by Caller ID Spoofing. Fraudsters can spoof phone numbers to impersonate someone else. Unless you requested a call or text from the Bank or the organization connected with the phone number contacting you, let the call go to voice mail and don't act on the text message. After listening to the voice mail you can decide if you need to call the organization directly at a contact number you know is accurate. For a text message, call the organization at their main number or a number you have on file to confirm what was sent is legitimate. Learn more about how to avoid spoofing.
Never share your confidential/account information with anyone.
Never sign into an account using a link in an email or text message.
Set filters/parameters to block unwanted emails, calls and text messages.
Register for the Do Not Call Registry. Most legitimate telemarketing companies avoid calling numbers on this list.
For businesses, verify payment and purchase requests in person or by calling the person to make sure it is legitimate.
Watch out for imposters attempting to get your money through –
- Romance Cons
- Tech Cons
- Phony Family Member Cons
In these cons, fraudsters act like they know you. They ask for money due to hardship (for romance and phony family member cons) or because you have a "common" technical issue they can help you resolve (for tech cons). Don't commit to any transactions until you take the time to confirm they are legitimate.
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